fix problems on Skillshare [iphone]

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—— Run into issues on Skillshare? Get help pending when official support gets back to you!

Skillshare: Creativity Classes
Info:
company: Skillshare, Inc.
: https://help.skillshare.com
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Glitches issue

Glitches while scrolling or editing profile

Fix: 1. Update the App: Ensure you are using the latest version of the Skillshare app, as updates often fix glitches. Check the App Store for any... ⇲
 
Customization issue

No option to sort saved classes

Fix: 1. Use the Website: If sorting is essential, consider accessing Skillshare through a web browser on your computer, where you may have more s... ⇲
 
Compatibility issue

No Roku TV app

Fix: 1. Use Screen Mirroring: If you have an iPhone, you can use AirPlay to mirror your iPhone screen to your Roku TV. Swipe down from the upper... ⇲

Limited functionality compared to website

Fix: 1. Use the Website: For tasks that are not available on the app, consider using the Skillshare website on a computer or tablet for a more co... ⇲

Inability to enroll in classes via Apple TV app

Fix: 1. Use the Website: If you cannot enroll through the Apple TV app, try using the Skillshare website on a computer or mobile device to enroll... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use Help Center: Visit the Skillshare Help Center online for FAQs and troubleshooting guides that may resolve your issue without needing... ⇲
 
Downloads issue

Difficulties with offline viewing

Fix: 1. Download Classes Properly: Ensure you are downloading classes for offline viewing by tapping the download icon next to the class. Make su... ⇲
 
Payments issue

Inconsistent billing practices

Fix: 1. Review Subscription Details: Go to Settings > Your Name > Subscriptions on your iPhone to review your Skillshare subscription details and... ⇲

No refund for trial cancellation

Fix: 1. Review Terms: Check the terms of the trial offer to understand the refund policy. This can help clarify your options. 2. Document Your Ca... ⇲
 
UI issue

Navigation system is outdated

Fix: 1. Familiarize with Current Layout: Spend some time exploring the app to understand its layout better. Sometimes, getting used to the naviga... ⇲

Cannot add classes to lists from the app

Fix: 1. Use the Website: If adding classes to lists is essential, consider using the Skillshare website where this functionality may be available... ⇲
 
Quality issue

Quality control issues with courses

Fix: 1. Rate and Review: After completing a course, leave a review to provide feedback on its quality. This can help improve future course offeri... ⇲
 
Account issue

Skillshare locks out users after cancellation

Fix: 1. Clear App Data: If you are locked out, try clearing the app data by uninstalling and reinstalling the app. This can sometimes reset acces... ⇲
 
Security issue

Limited access to account after hacking attempts

Fix: 1. Change Password: Immediately change your password to secure your account. Use a strong password that combines letters, numbers, and symbo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.6%

Bad experience
2.5%

Neutral
0.9%

~ from our NLP analysis of 24,151 combined software ratings.

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 Private Data Skillshare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Premium Membership: $31.99 Get unlimited access to thousands of classes.
  2. Premium Membership: $18.99 Get unlimited access to thousands of classes and features like offline viewing. Plus, your membership supports the teachers you love.
  3. Annual Premium Membership: $169.99 Get unlimited access to thousands of classes.
  4. Annual Premium Membership: $169.99 Get unlimited access to thousands of classes.
  5. Skillshare Monthly Membership: $49.99 Get unlimited access to thousands of classes
  6. Skillshare Annual Membership: $167.99 Get unlimited access to thousands of classes
  7. Monthly Premium Membership: $31.99 Get unlimited access to thousands of classes.
  8. Premium Membership: $18.99 Get unlimited access to thousands of classes.
  9. Monthly Premium Membership: $31.99 Get unlimited access to thousands of classes.
  10. Annual Premium Membership: $169.99 Get unlimited access to thousands of classes.