A. 1. Navigate to rewards section: Check the app's main menu or account settings for a dedicated rewards section. 2. Update the app: Ensure you have the latest version of the app, as updates may improve access to rewards. 3. Clear app cache: Go to Settings > Apps > Belk > Storage > Clear Cache to remove any temporary data that may be causing issues.

B. 4. Use the website: If accessing rewards through the app is difficult, try logging into your account on the Belk website.