A. 1. Check camera permissions: Go to your device's Settings > Apps > Belk > Permissions and ensure the camera permission is enabled. 2. Clean the camera lens: Make sure your device's camera lens is clean and unobstructed. 3. Restart the app: Close the app completely and reopen it to see if the scanner works after a refresh.

B. 4. Use manual entry: If the scanner continues to malfunction, look for an option to manually enter the barcode or product code.