A. 1. Ensure you are logged in: Make sure you are logged into your account when placing orders, as points typically only accrue for logged-in users. 2. Check rewards program terms: Review the terms of the rewards program to ensure your order qualifies for points. Some promotions may not be eligible for point accrual. 3. Update the app: Ensure you have the latest version of the app, as updates may fix bugs related to rewards points.

B. 4. Contact customer support: If points still do not accrue, check the app for any in-app support options or FAQs that may provide additional guidance.