A. 1. Follow the redemption process carefully: Open the app, navigate to the rewards section, and select the gift card you want to redeem. Make sure to read any instructions provided. 2. Ensure you have enough points: Check your points balance to confirm you have enough to redeem the gift card. 3. Restart the app: If you encounter issues, close the app completely and reopen it to refresh the session.

B. 4. Use a different device: If possible, try redeeming the gift card on another device to see if the issue persists.