fix problems on Xlibris [web]

—— Run into issues on Xlibris? Get help pending when official support gets back to you!

Xlibris

Info:

company: xlibris.com

: www.xlibris.com

: Liberty Drive 1663, Bloomington, 47403, US

Chat with our AI-based Xlibris Support

🛠️ Common Xlibris Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lack of communication regarding reviews

Fix: Set up a regular schedule to check for updates on your book reviews. Create a spreadsheet to track when you submitted your book for review a... ⇲

0% of users had this problem

Inability to pay non-US accounts

Fix: Explore alternative payment methods that may be available for international transactions, such as PayPal or other online payment services th... ⇲

0% of users had this problem

Permissions issue

Unauthorized changes made during editing

Fix: Request a copy of the editing notes or changes made to your manuscript. Review these changes carefully and provide feedback on any that you... ⇲

Settings issue

Confusing marketing package cancellation process

Fix: Request a clear outline of the cancellation process in writing. This can help clarify any steps you need to take and ensure you follow the c... ⇲

Bugs issue

Copy editing errors

Fix: Review your manuscript thoroughly before submission. Use tools like Grammarly or Hemingway to catch basic errors. After receiving the edited... ⇲

Poor quality of Hollywood coverage

Fix: Request specific examples of the coverage provided and compare it with industry standards. If the quality is lacking, consider seeking addit... ⇲

Rushed publishing process

Fix: Set clear deadlines for each stage of the publishing process and communicate these to Xlibris. This can help ensure that your project is giv... ⇲

Payments issue

High pricing on hardback books

Fix: Research and compare prices of similar hardback books from other self-publishing platforms. If you find a significant difference, consider a... ⇲

Delayed royalty payments

Fix: Keep detailed records of your sales and expected payment dates. If payments are delayed, follow up with Xlibris directly to inquire about th... ⇲

Slow refund process

Fix: Document all communications regarding your refund request, including dates and details. This can help expedite the process if you need to fo... ⇲

Ads issue

Aggressive upselling tactics

Fix: Be clear about your budget and needs when discussing services with Xlibris. Politely decline any upsell offers that do not align with your g... ⇲

Support issue

Lack of support from graphic designers

Fix: Create a detailed brief for your graphic design needs, including examples of styles you like. This can help guide the designer and improve c... ⇲

Difficulty in contacting editors

Fix: Establish a clear line of communication by requesting a direct contact method (like email or phone) for your editor. Keep a record of all co... ⇲

Unresponsive customer service

Fix: Try reaching out through multiple channels (email, phone, social media) to increase your chances of getting a response. Keep your inquiries... ⇲

Limited guidance during editing stage

Fix: Prepare a list of specific questions or areas where you need guidance before the editing stage begins. This can help you get the most out of... ⇲

Messages issue

Inconsistent staff communication

Fix: Keep a log of all communications with different staff members, noting their names and the information provided. This can help you identify d... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

66.0%

Bad experience

24.2%

Neutral

9.8%

~ from our NLP analysis of 1,273 combined software ratings.

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