Fix T-Mobile errors on web

  US
I have a problem with T-Mobile
Let us help you find a quick solution by selecting your issue from below
🔍   Browse by Category
All
 
Payments
high repair costs

🛠️ Check if your device is still under warranty or if you have AppleCare+. If so, repairs may be covere... show fix »
billing errors

🛠️ Review your billing statement carefully. Check for any discrepancies and note them down. You can the... show fix »
overcharging

🛠️ Review your plan details and compare them with your bill. Make sure you understand all charges and f... show fix »
failure to issue refunds

🛠️ Keep a record of your refund request, including dates and details. This can help you follow up effec... show fix »
 
Messages
poor voicemail functionality

🛠️ Ensure that your voicemail is set up correctly. Go to the Phone app, tap on Voicemail, and follow th... show fix »
messages not delivered

🛠️ Check your network connection. Ensure you have a stable cellular or Wi-Fi connection. If not, try to... show fix »
 
Navigation
navigation app failures

🛠️ Ensure that your navigation app is updated to the latest version. Go to the App Store, tap on your p... show fix »
 
Network
dropped calls

🛠️ Check your signal strength. If you are in an area with poor reception, try moving to a different loc... show fix »
lack of reception

🛠️ Try resetting your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > R... show fix »
service interruptions

🛠️ Check T-Mobile's service status page for any known outages in your area. This can provide context fo... show fix »
poor internet service

🛠️ Run a speed test to check your internet speed. Use a reliable app or website to see if you are getti... show fix »
 
Support
inconsistent customer service

🛠️ Document your interactions with customer service. Keep a record of names, dates, and details of your... show fix »
unprofessional representatives

🛠️ Remain calm and polite during your interactions. If you feel a representative is unprofessional, ask... show fix »
long hold times

🛠️ Call during off-peak hours. Try calling early in the morning or late in the evening when call volume... show fix »
incorrect information from agents

🛠️ Double-check the information provided by agents. Use official resources or the T-Mobile website to v... show fix »
lack of accountability

🛠️ Document all interactions with customer service, including names and dates. This can help you track... show fix »
inconsistent processes

🛠️ Ask for clarification on processes when dealing with customer service. If something seems unclear, d... show fix »
poor communication

🛠️ Be clear and concise when communicating your issues. This can help ensure that your concerns are und... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
www.t-mobile.com
Website:
🌐 www.t-mobile.com
 Switch to these Alternatives:
AT&T
Verizon Wireless
Mint Mobile
 Breakdown of Software Ratings
Negative experience
89.8%

Positive experience
8.9%

Neutral
1.3%

~ from our NLP analysis of 5,618 combined software ratings.