fix problems on IUniverse [web]

—— Run into issues on IUniverse? Get help pending when official support gets back to you!

iUniverse

Info:

company: iuniverse.com

: iuniverse.com

: 1663 Liberty Drive, Bloomington, 47403, US

Chat with our AI-based iUniverse Support

🛠️ Common iUniverse Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inconvenient royalty payment process for international authors

Fix: Check the payment options available in your iUniverse account settings. Ensure that you have selected the most suitable payment method for i... ⇲

Delayed cheque clearance for foreign payments

Fix: If you are receiving cheques, consider switching to electronic payment methods like direct deposit or PayPal, which typically clear faster t... ⇲

Payments issue

Unreasonable terms and procedures regarding royalty payments

Fix: Review the terms and conditions related to royalty payments in your iUniverse account. Familiarize yourself with the specific requirements a... ⇲

Lack of guaranteed payment for accumulated royalties

Fix: Keep detailed records of your royalty earnings and payment schedules. This will help you track when payments are due and follow up if they a... ⇲

Support issue

Poor customer service and communication

Fix: Utilize the iUniverse help center or FAQ section to find answers to common questions. This can sometimes provide quicker solutions than wait... ⇲

Pressure tactics used by staff

Fix: Be clear about your needs and boundaries when communicating with iUniverse staff. Politely decline any upsells or additional services that d... ⇲

Mixed quality in editorial services

Fix: Request samples of previous work from your assigned editor to gauge their editing style and quality before committing to their services. O... ⇲

Difficulties in reaching customer support

Fix: Keep a log of your attempts to contact customer support, including dates and methods used. This can help you track your inquiries and follow... ⇲

Lack of interest in understanding authors' works

Fix: Provide a detailed brief about your work and your vision when communicating with iUniverse staff. This can help them better understand your... ⇲

Long wait times for responses

Fix: Set a specific timeframe for follow-ups after your initial inquiry. If you do not receive a response within that time, reach out again. OR... ⇲

Unprofessional behavior from staff

Fix: Document any instances of unprofessional behavior, including dates and details, to have a record of your experiences. OR If you encounter... ⇲

Slow issue

Slow editing and publishing process

Fix: Set clear deadlines for your manuscript submissions and communicate these to your editor. This can help keep the process on track. OR Con... ⇲

Ads issue

High costs for additional marketing services

Fix: Research and compare marketing services outside of iUniverse. There are often more affordable options available that can provide similar ben... ⇲

Limited author discounts on book orders

Fix: Inquire about any promotional offers or bulk order discounts that may not be widely advertised. Sometimes, there are seasonal discounts avai... ⇲

Aggressive upselling of services

Fix: Be firm in your decision-making when approached with upsell offers. Clearly communicate your budget and needs to avoid unnecessary pressure.... ⇲

Bugs issue

Inconsistent product quality

Fix: Request a proof copy of your book before final publication to check for any inconsistencies in quality. This allows you to address issues be... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

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Bad experience

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