fix problems on Cleverbuy GmbH [web]

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—— Run into issues on Cleverbuy GmbH? Get help pending when official support gets back to you!

Cleverbuy GmbH
Info:
company: cleverbuy.de
: www.cleverbuy.de
: Girmesgath 5, Krefeld, 47803, DE
Chat with our AI-based Cleverbuy GmbH Support
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Messages issue

Inconsistent communication

Fix: 1. Keep a log of all communications with Cleverbuy, noting the dates and content of each interaction. 2. When contacting customer service, a... ⇲
 
Payments issue

Items returned in worse condition

Fix: 1. Before returning an item, take clear photos of its condition to document any issues. 2. Use appropriate packaging to protect the item dur... ⇲

Long processing times for payments

Fix: 1. Check the payment processing times listed on the Cleverbuy website to understand the expected duration. 2. If your payment is taking long... ⇲

Credit system instead of direct payments

Fix: 1. Review the terms of the credit system on the Cleverbuy website to understand how it works and how you can use your credits. 2. If you pre... ⇲

Lack of transparency in transactions

Fix: 1. Keep a detailed record of all transactions, including order confirmations, payment receipts, and communication with customer service. 2.... ⇲

Frequent excuses for payment delays

Fix: 1. Document all communications regarding payment delays, including dates and the reasons provided. 2. If delays continue, contact customer s... ⇲
 
Ads issue

Misleading product descriptions

Fix: 1. Before purchasing, read multiple reviews of the product from different sources to get a better understanding of its actual features and q... ⇲
 
Support issue

Unprofessional handling of orders

Fix: 1. Document any issues you encounter with your order, including dates and descriptions of the problems. 2. When contacting customer service,... ⇲

Failure to provide return labels

Fix: 1. When initiating a return, check the Cleverbuy website for instructions on how to obtain a return label. 2. If a return label is not provi... ⇲

Unresolved complaints

Fix: 1. Keep a record of all complaints submitted, including dates and details of the issues. 2. If your complaint remains unresolved, escalate t... ⇲
 
Updates issue

Items sold while out of stock

Fix: 1. Before purchasing, check the stock status on the product page and consider signing up for stock alerts if available. 2. If you order an i... ⇲
 
Security issue

Scam-like behavior

Fix: 1. If you suspect scam-like behavior, document all interactions and transactions thoroughly. 2. Report your concerns to consumer protection... ⇲
 
Account issue

Inability to lift burden of proof in disputes

Fix: 1. Always keep detailed records of your purchases, communications, and any evidence related to disputes. 2. When a dispute arises, present y... ⇲
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