fix problems on Freeletics [web]

—— Run into issues on Freeletics? Get help pending when official support gets back to you!

Freeletics

Info:

company: www.freeletics.com

: www.freeletics.com

: Berg-am-Laim-Straße 111, München, 81673, DE

Chat with our AI-based Freeletics Support

🛠️ Common Freeletics Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Automatic subscription renewal without notification

Fix: To avoid automatic renewals without notification, check your account settings. Go to 'Account Settings' and find the subscription management... ⇲

1% of users had this problem

Poor customer service

Fix: If you are experiencing poor customer service, try using multiple channels to reach out. Use the in-app support feature, email support, or c... ⇲

1% of users had this problem

Support issue

Difficulties in contacting support

Fix: To improve your chances of contacting support, ensure you are using the correct contact methods provided in the app or on their website. Loo... ⇲

Bugs issue

Inconsistent workout recommendations

Fix: If you find the workout recommendations inconsistent, try providing more detailed feedback within the app about your fitness level and goals... ⇲

Customization issue

Limited customization based on user age or ability

Fix: To work around the limited customization, manually adjust your workout intensity and duration based on your age and ability. Use the app's f... ⇲

Notifications issue

No reminders for upcoming charges

Fix: To manage upcoming charges, set a personal reminder on your phone or calendar a few days before your subscription renewal date. This will gi... ⇲

Payments issue

No receipts issued for transactions

Fix: To keep track of your transactions, take screenshots of your payment confirmations or check your bank statements for charges related to Free... ⇲

No refund policy for renewals

Fix: While Freeletics does not offer a refund policy for renewals, you can manage your subscription settings to prevent unwanted renewals. Log in... ⇲

Lack of transparency in billing

Fix: To gain clarity on your billing, regularly check your account statements and transaction history within the app. If you notice any discrepan... ⇲

High cost for features available for free online

Fix: If you find the cost of Freeletics high compared to free resources, evaluate which features you truly need. You may choose to use the app fo... ⇲

Settings issue

Confusing terms and conditions

Fix: To better understand the terms and conditions, take the time to read through them carefully. Highlight or note down any sections that are un... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

83.6%

Bad experience

15.0%

Neutral

1.4%

~ from our NLP analysis of 2,819 combined software ratings.

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