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16 problems reported in the past 24 hours

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Products often arrive faulty

🛠️ Inspect the product immediately upon delivery and document any issues with photos. This can help in... show fix »
Warranty claims are difficult to process

🛠️ Familiarize yourself with the warranty terms and conditions before making a claim. Ensure you have a... show fix »
Repair service is slow

🛠️ Inquire about the estimated repair time when you submit your device for repair. This can help set yo... show fix »
Instructions and manuals are unclear

🛠️ Search for video tutorials on platforms like YouTube that may provide clearer guidance on using your... show fix »
Chat support is unhelpful

🛠️ Be specific and concise in your queries when using chat support. Providing clear details can help th... show fix »
Delivery issues are frequent

🛠️ Track your order regularly using the tracking number provided. This can help you stay informed about... show fix »
Products have manufacturing defects

🛠️ Research product reviews and ratings before purchasing to identify any common defects reported by ot... show fix »
Replacement parts are not delivered on time

🛠️ When ordering replacement parts, confirm the estimated delivery date and follow up if it does not ar... show fix »
Refund process is slow

🛠️ Keep a record of your refund request, including dates and any correspondence. This can help you foll... show fix »
Products are overpriced for quality

🛠️ Look for sales, discounts, or refurbished options that can provide better value for the same product... show fix »
Customer support is dismissive

🛠️ Remain calm and assertive when communicating with customer support. Clearly state your issue and wha... show fix »
Lack of follow-up on service requests

🛠️ After submitting a service request, set a reminder to follow up if you do not hear back within a spe... show fix »
Inconsistent product quality

🛠️ Research specific models before purchasing to identify any known quality issues. User reviews can pr... show fix »
Online ordering system is flawed

🛠️ Clear your browser cache and cookies or try using a different browser to see if that resolves any is... show fix »
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Developer:
www.lenovo.com
Website:
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 Breakdown of Software Ratings
Negative experience
88.1%

Positive experience
9.9%

Neutral
2.0%

~ from our NLP analysis of 2,380 combined software ratings.