Fix Viator.com errors on web

Experiencing issues? Solve common Viator.com problems instantly.

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🛠️ Quick Fixes for Common Viator.com Issues on Web:

Tour should have been cancelled due to weather

🛠️ Check the weather forecast before your tour date. If severe weather is predicted, contact Viator's c...
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Inadequate communication about meeting point

🛠️ Before your tour, verify the meeting point by checking the confirmation email or the Viator app. If...
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🔍 Select the category that fits your issue:

All 10 Bugs 2 Support 5 Payments 1 Customization 1 Something else...

All

Bugs

Air conditioning in the van did not work

🛠️ Inform the tour guide or driver immediately if the air conditioning is not functioning. They may be... show fix »

Old and poorly maintained bus

🛠️ Inspect the bus before the tour starts. If you notice any issues, raise your concerns with the tour... show fix »

Support

Tour guide provided minimal information

🛠️ Prepare a list of questions about the tour beforehand. If the guide is not providing enough informat... show fix »

Poor organization and timing of the tour

🛠️ Keep a personal itinerary or schedule during the tour. If you notice delays or disorganization, poli... show fix »

Insufficient time at key locations

🛠️ Before the tour, review the itinerary and note the key locations. If you feel that time is insuffici... show fix »

Lack of customer friendliness from staff

🛠️ If you experience unfriendliness, try to remain polite and engage the staff with a friendly demeanor... show fix »

Payments

Confusing purchasing experience

🛠️ Take your time to read through all the details on the Viator website before making a purchase. Look... show fix »

Customization

Limited options for lunch stops

🛠️ Before the tour, research the lunch options available at the stops. If you have dietary restrictions... show fix »

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Developer:

www.viator.com

Website:

🌐 www.viator.com

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Breakdown of Software Ratings

Positive experience

81.2%

Negative experience

14.9%

Neutral

3.9%

~ from our NLP analysis of 217,152 combined software ratings.