fix problems on Wallapop [web]

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—— Run into issues on Wallapop? Get help pending when official support gets back to you!

Wallapop
Info:
company: wallapop.com
: wallapop.com
: Barcelona, ES
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Login issue

Difficult login process

Fix: Ensure that you are using the correct email and password combination. If you have forgotten your password, use the 'Forgot Password' feature... ⇲

Frustrating authentication process

Fix: Ensure that you are entering the correct credentials and that your internet connection is stable. A weak connection can lead to authenticati... ⇲
 
Compatibility issue

Inaccessible for non-Spanish users

Fix: Use a translation tool or browser extension to help navigate the app or website. Google Translate can assist in translating text on the page... ⇲
 
Search issue

Confusing search functionality

Fix: When searching for items, use specific keywords and filters to narrow down your results. Familiarize yourself with the available filters suc... ⇲
 
Privacy issue

Unsolicited emails

Fix: Check your email preferences within your Wallapop account settings. You can usually opt-out of promotional emails or adjust your notificatio... ⇲
 
Security issue

No seller protection

Fix: To protect yourself as a seller, always meet in public places and verify the buyer's identity before completing a transaction. Use cash or s... ⇲

Scammers prevalent on platform

Fix: Always verify the identity of buyers and sellers before completing transactions. Look for user ratings and reviews to gauge trustworthiness.... ⇲
 
UI issue

Inability to relist sold items

Fix: After selling an item, take note of its details and create a new listing manually. This allows you to relist the item with the same descript... ⇲

No option to copy descriptions from sold items

Fix: Manually copy the description from your sold item by taking a screenshot or writing it down before the item is marked as sold. This way, you... ⇲

No home or back button in app

Fix: Use the device's back button or gesture to navigate back to the previous screen. Familiarize yourself with your device's navigation options... ⇲
 
Notifications issue

Notifications not functioning properly

Fix: Check your app notification settings to ensure that notifications are enabled. Go to your device settings, find Wallapop, and make sure noti... ⇲
 
Account issue

Technical issues with password reset

Fix: If you are having trouble receiving the password reset email, check your spam folder. Ensure that you are entering the correct email associa... ⇲

Inability to access account information after blocking

Fix: If your account is blocked and you cannot access your information, try to remember any details you may have saved elsewhere, such as transac... ⇲
 
Settings issue

Limited access to shipping label printing

Fix: If you cannot print shipping labels directly from the app, consider using a third-party shipping service that allows you to create and print... ⇲
 
Payments issue

Inconsistent refund process

Fix: Keep records of all transactions and communications regarding refunds. If a refund is delayed, refer to these records when following up on t... ⇲
 
Loading issue

Website performance issues

Fix: If the website is slow or unresponsive, try clearing your browser cache and cookies. This can improve loading times and overall performance.... ⇲
 
Support issue

Lack of clear communication from support

Fix: When reaching out for support, be as detailed as possible in your inquiry. Include screenshots and specific examples to help clarify your is... ⇲
 
Discriminatory issue

Discriminatory policies for non-Spanish users

Fix: Familiarize yourself with the platform's policies and guidelines. If you encounter issues, document them and consider adjusting your approac... ⇲
 
Ads issue

Misleading promotions and discounts

Fix: Always read the terms and conditions associated with promotions and discounts. This can help clarify any limitations or requirements before... ⇲
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 what users are saying
Bad experience
55.5%

Good experience
39.7%

Neutral
4.8%

~ from our NLP analysis of 11,866 combined software ratings.

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