fix problems on ThredUP [web]

—— Run into issues on ThredUP? Get help pending when official support gets back to you!

thredUP

Info:

company: thredup.com

: thredup.com

: US

Chat with our AI-based thredUP Support

🛠️ Common thredUP Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Poor customer service

Fix: To improve your experience with customer service, try using the live chat feature on the thredUP website if available. This often provides q... ⇲

Inaccurate item descriptions

Fix: When purchasing, cross-reference the item details with similar items on other resale platforms to gauge accuracy. If you receive an item tha... ⇲

Payments issue

Long wait times for payouts

Fix: To manage expectations, familiarize yourself with thredUP's payout schedule, which is typically outlined in their FAQ section. This will hel... ⇲

Low payouts for sold items

Fix: Review thredUP's payout structure to understand how they calculate payouts. This can help you set realistic expectations for future sales. C... ⇲

High shipping costs

Fix: To mitigate shipping costs, consider bundling multiple items into one order to spread the shipping fee across more items. This can make the... ⇲

Final sale items with no refunds

Fix: Before purchasing final sale items, ensure you are fully aware of the no-refund policy. Consider only purchasing items you are confident abo... ⇲

Bugs issue

Items often in poor condition

Fix: Before purchasing, carefully examine the item photos and descriptions. If you notice any signs of wear or damage, consider reaching out to c... ⇲

Items may smell or have hair

Fix: When receiving items, inspect them immediately. If you notice any unpleasant odors or hair, document the issue with photos and initiate a re... ⇲

Support issue

Difficult return process

Fix: Familiarize yourself with thredUP's return policy by reviewing their website. Make sure to follow the outlined steps for returns, including... ⇲

Delayed responses to inquiries

Fix: When submitting inquiries, ensure you provide all necessary information upfront to reduce back-and-forth communication. This can help speed... ⇲

Cancellation requests not honored

Fix: To avoid issues with cancellations, ensure you review your order carefully before finalizing it. If you need to cancel, do so as soon as pos... ⇲

Search issue

Items not listed or omitted

Fix: If you notice items missing from your order, check your account for any updates or notifications regarding your order status. Sometimes item... ⇲

Ads issue

Inflated original prices

Fix: Research similar items on other resale platforms to compare prices. This can help you determine if the original price listed is inflated and... ⇲

Customization issue

Inconsistent sizing

Fix: Refer to the sizing charts provided on thredUP's website before making a purchase. Compare these measurements with your own clothing to ensu... ⇲

Notifications issue

Limited communication regarding order status

Fix: Regularly check your account for updates on your order status. thredUP may post updates there that are not communicated via email. OR If... ⇲

UI issue

Confusing app interface

Fix: Take time to explore the app and familiarize yourself with its layout. Look for tutorials or help sections within the app that can guide you... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

56.7%

Good experience

39.3%

Neutral

4.0%

~ from our NLP analysis of 3,291 combined software ratings.

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