fix problems on Poshmark [web]

—— Run into issues on Poshmark? Get help pending when official support gets back to you!

Poshmark

Info:

company: poshmark.com

: poshmark.com

: US

Chat with our AI-based Poshmark Support

🛠️ Common Poshmark Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

High fees for sellers

Fix: To manage high fees, sellers can adjust their pricing strategy. Consider increasing the item price slightly to cover the fees while remainin... ⇲

15% of users had this problem

Unresponsive customer service

Fix: Try using the in-app messaging feature to reach out to customer service during peak hours when they are more likely to respond. Be clear and... ⇲

15% of users had this problem

Support issue

Difficulty in contacting support

Fix: Use the Poshmark app to submit a support ticket directly. Go to 'Account', then 'Support', and select 'Contact Us'. This method often yields... ⇲

Inadequate handling of complaints

Fix: When submitting a complaint, provide as much detail as possible, including screenshots and transaction details, to help Poshmark understand... ⇲

Poor communication regarding orders

Fix: Check your notification settings in the app to ensure you are receiving updates about your orders. Adjust settings if necessary. OR Reach... ⇲

Sellers ghosting buyers after payment

Fix: If a seller is unresponsive after payment, try reaching out through the app's messaging feature to remind them about your order. OR If th... ⇲

Security issue

Inconsistent item authenticity checks

Fix: As a buyer, always request additional photos or proof of authenticity from sellers before purchasing. This can help ensure you are getting a... ⇲

Lack of seller accountability

Fix: Leave honest reviews for sellers based on your experience. This can help inform future buyers and encourage sellers to maintain better pract... ⇲

Hacked accounts with no support

Fix: Enable two-factor authentication on your account to enhance security and prevent unauthorized access. OR Regularly update your password a... ⇲

Items shipped without proper warnings

Fix: Communicate with sellers before purchasing to confirm shipping methods and any potential issues that may arise during shipping. OR If you... ⇲

Bugs issue

Items not as described

Fix: Before purchasing, carefully read the item description and look at all photos. If something seems off, ask the seller for clarification or a... ⇲

Items disappearing from listings

Fix: Check your account settings to ensure your listings are active and not set to private. Sometimes, listings can be inadvertently hidden. OR... ⇲

Defective items sold without disclosure

Fix: Always ask sellers about the condition of the item before purchasing. Request detailed descriptions and photos to avoid surprises. OR If... ⇲

Spam issue

Spam comments from bots

Fix: To minimize spam, regularly monitor your listings and delete any spam comments. This helps keep your listings clean and professional. OR... ⇲

Payments issue

Delayed refunds

Fix: Keep track of your return shipping and ensure you follow the return process outlined by Poshmark. This can help expedite the refund process.... ⇲

UI issue

No option to rate sellers after opening a case

Fix: After resolving a case, consider leaving feedback in the form of a message to the seller, which can help them improve their service. OR U... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

89.4%

Good experience

8.3%

Neutral

2.3%

~ from our NLP analysis of 3,872 combined software ratings.

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