fix problems on Novelship [web]

—— Run into issues on Novelship? Get help pending when official support gets back to you!

Novelship

Info:

company: novelship.com

: novelship.com

: 3 Gambas Crescent, #09-10, Singapore, 757088, SG

Chat with our AI-based Novelship Support

🛠️ Common Novelship Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inconsistent product authenticity

Fix: To ensure product authenticity, always check for seller ratings and reviews before making a purchase. Look for sellers with a high number of... ⇲

Slow customer service response

Fix: Try using multiple channels to reach customer service, such as email, live chat, or social media. Sometimes, different channels have varying... ⇲

Payments issue

High handling fees on returns

Fix: Before making a purchase, review the return policy carefully to understand any handling fees that may apply. If possible, consider purchasin... ⇲

Lack of refund clarity

Fix: Review the refund policy on the website before making a purchase to understand the conditions under which refunds are granted. This can help... ⇲

Bugs issue

Issues with order size accuracy

Fix: Double-check your order details before finalizing the purchase. Ensure that the size you select matches your measurements and the size chart... ⇲

Frequent order cancellations

Fix: Before placing an order, confirm that the item is in stock and available for immediate shipping. If possible, choose sellers with a history... ⇲

Defective products received

Fix: Inspect your product immediately upon receipt. If you find it defective, take photos and document the issue. Contact customer service within... ⇲

Network issue

Unreliable courier services

Fix: When placing an order, check if the seller provides tracking information and choose a seller that uses reputable courier services. This can... ⇲

Notifications issue

Delayed shipping notifications

Fix: Regularly check your order status on the website or app. If you notice a delay, reach out to customer service for an update on your order's... ⇲

Support issue

Poor communication during order process

Fix: Keep a record of all communications with the seller and customer service. If you feel communication is lacking, send a follow-up message to... ⇲

Ghosting after refund requests

Fix: Keep a detailed record of all communications regarding your refund request, including dates and times. If you do not receive a response, sen... ⇲

Inadequate support for lost packages

Fix: If your package is lost, first check the tracking information for any updates. If it shows as delivered but you have not received it, contac... ⇲

UI issue

Confusing SKU information

Fix: When browsing products, take note of the SKU and cross-reference it with the product description to ensure you are selecting the correct ite... ⇲

Ads issue