fix problems on DHgate [web]

—— Run into issues on DHgate? Get help pending when official support gets back to you!

DHgate

Info:

company: www.dhgate.com

: www.dhgate.com

: 8F Building A, U-CENTER, No.28 Chengfu Road, Haidian District, Beijing,China., Beijing, 10008

Chat with our AI-based DHgate Support

🛠️ Common DHgate Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Fraudulent sellers

Fix: To mitigate the risk of encountering fraudulent sellers, always check seller ratings and reviews before making a purchase. Look for sellers... ⇲

15% of users had this problem

Inability to open disputes

Fix: If you are unable to open a dispute, ensure that you are within the dispute period, which is typically 15 days after the order is marked as... ⇲

15% of users had this problem

Support issue

Poor customer service

Fix: To improve your experience with customer service, try using the live chat feature during peak hours when representatives are more likely to... ⇲

Lack of communication from sellers

Fix: If you are not receiving responses from a seller, try sending a follow-up message after a few days. Be polite but firm in your request for i... ⇲

No response to emails

Fix: If you are not receiving responses to your emails, check your spam or junk folder to ensure that replies are not being filtered. If you find... ⇲

Unresponsive live chat support

Fix: If live chat support is unresponsive, try accessing it during different hours, as peak times may lead to longer wait times. Be patient and k... ⇲

Loading issue

Delayed shipping

Fix: To avoid delays, always check the estimated delivery time provided by the seller before making a purchase. If your order is delayed, you can... ⇲

Failure to deliver items

Fix: If an item has not been delivered, first check the tracking information for updates. If the item is significantly delayed, contact the selle... ⇲

Account issue

Incorrect item received

Fix: If you receive an incorrect item, take clear photos of the item you received alongside the packaging. Go to 'My Orders', select the order, a... ⇲

Difficulty in returning items

Fix: Before purchasing, review the seller's return policy to understand the conditions for returns. If you need to return an item, follow the ret... ⇲

Restricted account access

Fix: If you find your account access restricted, try resetting your password using the 'Forgot Password' link on the login page. Follow the instr... ⇲

Insufficient evidence requirements for disputes

Fix: To strengthen your dispute, gather as much evidence as possible, including photos of the item, screenshots of your order, and any communicat... ⇲

Network issue

Inconsistent tracking information

Fix: If tracking information is inconsistent, check back after a few days as updates may take time to reflect. Use the tracking number provided t... ⇲

UI issue

Website navigation issues

Fix: If you are having trouble navigating the website, try using a different browser or device to see if the issue persists. Sometimes, browser c... ⇲

Privacy issue

Hidden negative feedback

Fix: To find more comprehensive feedback on sellers, look for third-party review sites or forums where users discuss their experiences with speci... ⇲

Security issue

Counterfeit goods being sold

Fix: To avoid counterfeit goods, research the product and seller before purchasing. Look for sellers who provide detailed product descriptions an... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

61.2%

Bad experience

34.6%

Neutral

4.2%

~ from our NLP analysis of 32,332 combined software ratings.

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