Fix DHgate errors on web

  8F Building A, U-CENTER, No.28 Chengfu Road, Haidian District, Beijing,China., Beijing, 10008
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Support
Poor customer service

🛠️ To improve your experience with customer service, try using the live chat feature during peak hours... show fix »
Lack of communication from sellers

🛠️ If you are not receiving responses from a seller, try sending a follow-up message after a few days.... show fix »
No response to emails

🛠️ If you are not receiving responses to your emails, check your spam or junk folder to ensure that rep... show fix »
Unresponsive live chat support

🛠️ If live chat support is unresponsive, try accessing it during different hours, as peak times may lea... show fix »
 
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Delayed shipping

🛠️ To avoid delays, always check the estimated delivery time provided by the seller before making a pur... show fix »
Failure to deliver items

🛠️ If an item has not been delivered, first check the tracking information for updates. If the item is... show fix »
 
Account
Incorrect item received

🛠️ If you receive an incorrect item, take clear photos of the item you received alongside the packaging... show fix »
Difficulty in returning items

🛠️ Before purchasing, review the seller's return policy to understand the conditions for returns. If yo... show fix »
Restricted account access

🛠️ If you find your account access restricted, try resetting your password using the 'Forgot Password'... show fix »
Insufficient evidence requirements for disputes

🛠️ To strengthen your dispute, gather as much evidence as possible, including photos of the item, scree... show fix »
 
Network
Inconsistent tracking information

🛠️ If tracking information is inconsistent, check back after a few days as updates may take time to ref... show fix »
 
UI
Website navigation issues

🛠️ If you are having trouble navigating the website, try using a different browser or device to see if... show fix »
 
Privacy
Hidden negative feedback

🛠️ To find more comprehensive feedback on sellers, look for third-party review sites or forums where us... show fix »
 
Security
Counterfeit goods being sold

🛠️ To avoid counterfeit goods, research the product and seller before purchasing. Look for sellers who... show fix »
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Developer:
www.dhgate.com
Website:
🌐 www.dhgate.com
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 Breakdown of Software Ratings
Positive experience
61.2%

Negative experience
34.6%

Neutral
4.2%

~ from our NLP analysis of 32,332 combined software ratings.