Fix TIM errors on web

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22 problems reported in the past 24 hours

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Support
atrocious customer service

🛠️ Document all interactions with customer service, including dates, times, and the names of representa... show fix »
language barriers in support

🛠️ If you are facing language barriers, try using translation tools or apps to help communicate your is... show fix »
failure to deliver services as promised

🛠️ Keep a record of all promises made by TIM regarding service delivery. If they fail to meet these pro... show fix »
lack of response to inquiries

🛠️ Follow up on your inquiries if you do not receive a response within a reasonable timeframe. Use diff... show fix »
incompetent staff

🛠️ If you encounter staff who are unable to assist you, politely ask to speak with a supervisor or a mo... show fix »
rude customer service representatives

🛠️ Remain calm and professional when dealing with rude representatives. If the interaction becomes unpr... show fix »
failure to show for appointments

🛠️ Keep a record of all scheduled appointments, including dates and times. If a representative fails to... show fix »
unresponsive to emails and messages

🛠️ If you do not receive a response to your emails, follow up with a polite reminder after a few days.... show fix »
 
Network
intermittent wifi signal

🛠️ Check your router placement. Ensure it is in a central location in your home, away from walls and ob... show fix »
poor network coverage

🛠️ Check TIM's coverage map on their website to see if your area is adequately covered. If you are in a... show fix »
poor reception compared to competitors

🛠️ Conduct a comparison of your current service with competitors in your area. If you find that competi... show fix »
 
Payments
hidden charges

🛠️ Review your billing statement carefully each month. Look for any unfamiliar charges and cross-refere... show fix »
fraudulent billing practices

🛠️ Immediately review your billing history for any unauthorized charges. If you find any, document them... show fix »
no electronic invoice option

🛠️ Check if there are any settings in your account profile that allow you to opt for electronic invoici... show fix »
excessive charges for errors

🛠️ Keep a detailed record of any errors and the charges associated with them. If you believe the charge... show fix »
lack of refund process

🛠️ Review TIM's refund policy on their website to understand the conditions under which refunds are gra... show fix »
 
Ads
misleading advertising

🛠️ Document any instances of misleading advertising, including screenshots or copies of advertisements.... show fix »
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Developer:
www.tim.it
Website:
🌐 www.tim.it
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 Breakdown of Software Ratings
Negative experience
95.4%

Positive experience
3.5%

Neutral
1.0%

~ from our NLP analysis of 9,062 combined software ratings.