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🛠️ Document all interactions with customer service, including dates, times, and the names of representa... More details »
🛠️ Check your router placement. Ensure it is in a central location in your home, away from walls and ob... More details »
🛠️ Review your billing statement carefully each month. Look for any unfamiliar charges and cross-refere... show fix »
🛠️ Immediately review your billing history for any unauthorized charges. If you find any, document them... show fix »
🛠️ Check if there are any settings in your account profile that allow you to opt for electronic invoici... show fix »
🛠️ Keep a detailed record of any errors and the charges associated with them. If you believe the charge... show fix »
🛠️ Review TIM's refund policy on their website to understand the conditions under which refunds are gra... show fix »
🛠️ Review your contract thoroughly to understand the cancellation policy. Note any required notice peri... show fix »
🛠️ Follow the activation instructions provided by TIM carefully. If you encounter issues, double-check... show fix »
🛠️ If you are facing language barriers, try using translation tools or apps to help communicate your is... show fix »
🛠️ Keep a record of all promises made by TIM regarding service delivery. If they fail to meet these pro... show fix »
🛠️ Follow up on your inquiries if you do not receive a response within a reasonable timeframe. Use diff... show fix »
🛠️ If you encounter staff who are unable to assist you, politely ask to speak with a supervisor or a mo... show fix »
🛠️ Remain calm and professional when dealing with rude representatives. If the interaction becomes unpr... show fix »
🛠️ Keep a record of all scheduled appointments, including dates and times. If a representative fails to... show fix »
🛠️ If you do not receive a response to your emails, follow up with a polite reminder after a few days.... show fix »
🛠️ Check TIM's coverage map on their website to see if your area is adequately covered. If you are in a... show fix »
🛠️ Conduct a comparison of your current service with competitors in your area. If you find that competi... show fix »
🛠️ Document any instances of misleading advertising, including screenshots or copies of advertisements.... show fix »