Fix The RealReal errors on web

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10 problems reported in the past 24 hours

🛠️ Quick Fixes for Common The RealReal Issues on Web:

🛠️ Consider using a shipping service that offers discounted rates for multiple items or bulk shipping....
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0% of users had this bug

Items not always accurately described

🛠️ Before purchasing, carefully read the item description and check the provided measurements. If you h...
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0% of users had this bug

🔍 Select the category that fits your issue:

All 10 Bugs 4 Payments 3 Support 1 Network 1 UI 1 Something else...

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Bugs

Inconsistent item condition

🛠️ When browsing items, filter your search by condition (e.g., new, like new, gently used) to find item... show fix »

Poor packaging for high-value items

🛠️ When placing an order, consider adding a note in the comments section requesting extra care in packa... show fix »

Items may arrive damaged

🛠️ Inspect your items immediately upon arrival and take photos of any damage. Report this to customer s... show fix »

Payments

Limited return options for expensive purchases

🛠️ Before purchasing, familiarize yourself with the return policy for high-value items. If the return w... show fix »

High return shipping costs

🛠️ Before making a purchase, check if The RealReal offers any prepaid return shipping labels or discoun... show fix »

Support

Slow customer service response

🛠️ Try reaching out to customer service during off-peak hours, such as early mornings or late evenings,... show fix »

Network

Lost orders without clear explanation

🛠️ Keep a detailed record of your order confirmation and tracking information. If an order goes missing... show fix »

Inadequate number of item photos

🛠️ If you are interested in an item but feel there are not enough photos, reach out to customer service... show fix »

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Developer:

therealreal.com

Website:

🌐 therealreal.com

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Breakdown of Software Ratings

Positive experience

72.8%

Negative experience

20.2%

Neutral

6.9%

~ from our NLP analysis of 94,426 combined software ratings.