fix problems on The RealReal [web]

—— Run into issues on The RealReal? Get help pending when official support gets back to you!

The RealReal

Info:

company: therealreal.com

: therealreal.com

: US

Chat with our AI-based The RealReal Support

🛠️ Common The RealReal Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Expensive shipping options

Fix: Consider using a shipping service that offers discounted rates for multiple items or bulk shipping. Websites like Pirate Ship or ShipStation... ⇲

0% of users had this problem

Items not always accurately described

Fix: Before purchasing, carefully read the item description and check the provided measurements. If you have questions about the item, reach out... ⇲

0% of users had this problem

Bugs issue

Inconsistent item condition

Fix: When browsing items, filter your search by condition (e.g., new, like new, gently used) to find items that meet your expectations. Always re... ⇲

Poor packaging for high-value items

Fix: When placing an order, consider adding a note in the comments section requesting extra care in packaging for high-value items. This may prom... ⇲

Items may arrive damaged

Fix: Inspect your items immediately upon arrival and take photos of any damage. Report this to customer service as soon as possible to initiate a... ⇲

Payments issue

Limited return options for expensive purchases

Fix: Before purchasing, familiarize yourself with the return policy for high-value items. If the return window is limited, consider asking custom... ⇲

High return shipping costs

Fix: Before making a purchase, check if The RealReal offers any prepaid return shipping labels or discounts on return shipping. This can help red... ⇲

Support issue

Slow customer service response

Fix: Try reaching out to customer service during off-peak hours, such as early mornings or late evenings, when they may be less busy. This can so... ⇲

Network issue

Lost orders without clear explanation

Fix: Keep a detailed record of your order confirmation and tracking information. If an order goes missing, use this information to follow up with... ⇲

UI issue

Inadequate number of item photos

Fix: If you are interested in an item but feel there are not enough photos, reach out to customer service to request additional images before mak... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

72.8%

Bad experience

20.2%

Neutral

6.9%

~ from our NLP analysis of 94,426 combined software ratings.

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