Fix Verizon errors on web

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20 problems reported in the past 24 hours

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Support
Long wait times

🛠️ To avoid long wait times, try using the Verizon app or website to manage your account. Many issues c... show fix »
Automated systems unhelpful

🛠️ When using the automated system, try saying 'representative' or pressing '0' repeatedly to bypass th... show fix »
Lack of proper training for staff

🛠️ If you encounter a representative who seems untrained, politely ask for a supervisor or a more exper... show fix »
Frustrating return process

🛠️ To simplify the return process, follow the instructions provided in your order confirmation email or... show fix »
Poor communication

🛠️ To improve communication, be clear and concise when explaining your issue to customer service. Use s... show fix »
Inaccessible support channels

🛠️ If you find it difficult to access support, try using the Verizon app, which often has more streamli... show fix »
Unresolved complaints

🛠️ If your complaint remains unresolved, document all interactions and escalate the issue by asking to... show fix »
 
Payments
Billing errors

🛠️ Review your bill carefully and note any discrepancies. Use the Verizon app or website to view detail... show fix »
Hidden fees

🛠️ Review your bill for any fees that you do not understand. Use the Verizon website to find explanatio... show fix »
Delayed refunds

🛠️ If your refund is delayed, check the status through your account on the Verizon website or app. This... show fix »
High prices compared to competitors

🛠️ Research competitor pricing and services to understand your options. If you find a better deal, cons... show fix »
 
Ads
Unsolicited door-to-door sales

🛠️ If approached by a door-to-door salesperson, ask for their identification and verify their affiliati... show fix »
Misleading promotional offers

🛠️ Always read the fine print of promotional offers before signing up. Take screenshots or save the ter... show fix »
Bait and switch tactics

🛠️ Always confirm the details of any offer before signing up. Take screenshots of the offer and any com... show fix »
 
Account
Difficulty in account setup

🛠️ If you encounter issues during account setup, ensure you have all necessary documents and informatio... show fix »
 
Network
Inconsistent service quality

🛠️ If you experience inconsistent service, document the times and nature of the issues. This informatio... show fix »
Slow data speeds

🛠️ To troubleshoot slow data speeds, restart your device and check your network settings. Ensure you ar... show fix »
 
Security
Unauthorized service activations

🛠️ If you notice unauthorized services on your account, immediately change your account password and en... show fix »
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Website:
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 Breakdown of Software Ratings
Negative experience
83.1%

Positive experience
12.7%

Neutral
4.1%

~ from our NLP analysis of 267 combined software ratings.