fix problems on Philo [web]

—— Run into issues on Philo? Get help pending when official support gets back to you!

Philo

Info:

company: philo.com

: philo.com

: Bryant Street 772, San Francisco, 94107, US

Chat with our AI-based Philo Support

🛠️ Common Philo Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Excessive commercials during shows

Fix: Consider using the 'DVR' feature if available, which allows you to record shows and watch them later. This way, you can fast-forward through... ⇲

16% of users had this problem

Limited control over episode availability

Fix: Check the 'On Demand' section of the app, which may offer more flexibility in accessing past episodes. You can also create a watchlist for s... ⇲

16% of users had this problem

Freezing issue

Philo freezes frequently

Fix: Ensure that your app is updated to the latest version. Go to your device's app store, search for Philo, and check for any available updates.... ⇲

Support issue

Poor customer service

Fix: Utilize the help section within the app or website, which often contains FAQs and troubleshooting guides that can resolve common issues with... ⇲

Account issue

Issues with account cancellation

Fix: To cancel your account, log into your Philo account on the website, go to 'Account Settings', and select 'Cancel Subscription'. Follow the p... ⇲

Inability to delete account easily

Fix: Log into your Philo account on the website, navigate to 'Account Settings', and look for an option to delete your account. Follow the prompt... ⇲

Syncing issue

Inability to resume watching from where left off

Fix: Make a habit of noting the timestamp of where you left off in a show. You can manually navigate to that point when you return to the episode... ⇲

UI issue

Confusing channel selection

Fix: Familiarize yourself with the channel lineup by reviewing the channel guide available in the app. This can help you understand which channel... ⇲

Ads issue

Forced ads on family-oriented channels

Fix: Consider using the 'DVR' feature to record family-oriented shows and watch them later, allowing you to fast-forward through ads. OR Look... ⇲

Misleading promotional offers

Fix: Always read the fine print associated with promotional offers to understand the terms and conditions before signing up. This can help you av... ⇲

Payments issue

Inconsistent pricing and billing practices

Fix: Regularly check your billing statements and compare them with the pricing information on the Philo website. If you notice discrepancies, doc... ⇲

Lack of transparency in subscription charges

Fix: Review the subscription terms and conditions on the Philo website to understand all potential charges. This can help clarify what you are be... ⇲

Bugs issue

Technical errors during streaming

Fix: Check your internet connection to ensure it is stable. You can do this by running a speed test on your device. If your connection is slow, t... ⇲

Customization issue

Limited local news and sports coverage

Fix: Consider supplementing Philo with local news apps or websites that provide coverage of your area. Many local news stations have their own st... ⇲

Registration issue

Difficulties with free trial sign-up

Fix: Ensure you are using a compatible device and browser when signing up for the free trial. Sometimes, issues can arise from outdated software... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

82.4%

Good experience

13.8%

Neutral

3.8%

~ from our NLP analysis of 159 combined software ratings.

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