fix problems on Magic [web]

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—— Run into issues on Magic? Get help pending when official support gets back to you!

Magic
Info:
company: getmagic.com
: www.getmagic.com
: Mission Street 1263, San Francisco, 94103, US
Chat with our AI-based Magic Support
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Support issue

Inconsistent quality of assistants

Fix: Request a trial period with a new assistant before committing to long-term work. This allows you to assess their skills and compatibility wi... ⇲

Automated replies instead of personal responses

Fix: When contacting support, explicitly request a personal response. You can mention that you prefer to discuss your issue with a human represen... ⇲

Difficulty in scheduling onboarding calls

Fix: Check if there is an online scheduling tool available within the software. If not, propose a few time slots in your email to support to expe... ⇲

Poor training for assistants

Fix: Provide feedback to the support team regarding the training quality. Suggest specific areas where you feel improvement is needed, as this ca... ⇲

Unusable work delivered

Fix: Clearly communicate your expectations and provide examples of what you consider usable work. This can help the assistant understand your sta... ⇲

Inability to reach customer service by phone

Fix: Check the website for any updates regarding customer service hours or alternative contact methods. Sometimes, companies may change their sup... ⇲

Ghosting by customer service representatives

Fix: If you feel you are being ignored, send a follow-up message referencing your previous communications. This can help bring attention back to... ⇲

Mismanagement of assistant assignments

Fix: Keep a record of your assignments and the assistants assigned to them. This can help you identify patterns and address any issues with suppo... ⇲

Lack of respect for applicants

Fix: If you feel disrespected during the application process, document your experience and consider providing constructive feedback to the compan... ⇲

High turnover of assistants

Fix: Request a more stable assistant or one who has been with the company longer. This can help ensure continuity in your work. OR Consider pr... ⇲

Inconsistent service quality

Fix: Establish clear communication with your assistant regarding your expectations and provide regular feedback on their performance to help impr... ⇲

Time wasted on unfulfilled commitments

Fix: Document all commitments made by assistants and track their fulfillment. This can help you identify patterns and address issues with support... ⇲
 
Payments issue

Overcharging issues

Fix: Review your billing statements carefully and compare them with the agreed-upon rates. If you notice discrepancies, document them and prepare... ⇲

Inadequate follow-up on refunds

Fix: Keep a detailed record of your refund requests, including dates and amounts. This documentation can be useful when following up with support... ⇲
 
Audio issue

Frequent pauses and stuttering in training materials

Fix: Check your internet connection and ensure it is stable. A poor connection can cause issues with streaming training materials. If possible, s... ⇲
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 what users are saying
Good experience
54.4%

Bad experience
38.6%

Neutral
7.0%

~ from our NLP analysis of 57 combined software ratings.

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