fix problems on AJIO [web]

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—— Run into issues on AJIO? Get help pending when official support gets back to you!

AJIO
Info:
company: ajio.com
: ajio.com
: Bengaluru, IN
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Support issue

Wrong size or defective products

Fix: If you receive a product that is the wrong size or defective, initiate a return through the AJIO app or website. Select the item in 'My Orde... ⇲

Lack of communication regarding returns

Fix: After initiating a return, monitor your email for updates from AJIO regarding the return status. If you do not receive any communication wit... ⇲

Unhelpful chatbots

Fix: If the chatbot is not providing the information you need, try rephrasing your question or asking for a specific issue. For example, instead... ⇲

Cancellation of orders without notice

Fix: If your order is canceled without notice, check your email for any communication from AJIO regarding the cancellation. Sometimes, cancellati... ⇲

Inconsistent product quality

Fix: When purchasing items, read customer reviews and ratings to gauge product quality before making a purchase. This can help you avoid items wi... ⇲

Long wait times for customer support

Fix: To minimize wait times, try reaching out during non-peak hours, such as early mornings or late evenings. This can often lead to quicker resp... ⇲

Failure to pick up returned items

Fix: If the pickup for your return is missed, check the pickup schedule in your AJIO account. If it shows that the pickup was scheduled, contact... ⇲

Rude customer service representatives

Fix: If you encounter a rude representative, remain calm and polite. Clearly state your issue and ask for assistance. If the interaction does not... ⇲

No resolution for complaints

Fix: If your complaint is not resolved, escalate the issue by asking to speak with a supervisor or a higher-level support representative. Provide... ⇲

Products delivered not matching descriptions

Fix: If the product you received does not match the description, take photos of the item and compare it with the product listing. Initiate a retu... ⇲

Frequent changes to pickup dates

Fix: If you notice frequent changes to your pickup dates, check your AJIO account for any notifications or updates regarding the return process.... ⇲

Non-returnable items policy

Fix: Before purchasing, review the return policy for each item to understand which products are non-returnable. This can help you make informed d... ⇲

Lack of transparency in product details

Fix: When shopping, look for detailed product descriptions, specifications, and customer reviews to gather as much information as possible before... ⇲

Incorrect product delivery

Fix: Double-check your order confirmation email to ensure that the product details match what you ordered. If there is a discrepancy, take a scre... ⇲

Automated responses from support

Fix: If you receive an automated response, reply to the email or message with a specific question or request for a human representative. Clearly... ⇲

Difficulty in processing returns

Fix: To process a return, log into your AJIO account, go to 'My Orders', and select the item you wish to return. Follow the prompts to initiate t... ⇲
 
Ads issue

Misleading offers and promotions

Fix: Before making a purchase based on a promotion, read the terms and conditions associated with the offer. This can help clarify any limitation... ⇲
 
Payments issue

Refund issues

Fix: After returning an item, keep track of your refund status in the 'My Orders' section. If the refund is delayed, check your bank account or p... ⇲
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 what users are saying
Bad experience
95.8%

Good experience
3.1%

Neutral
1.0%

~ from our NLP analysis of 192 combined software ratings.

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