fix problems on Vestiaire Collective [web]

—— Run into issues on Vestiaire Collective? Get help pending when official support gets back to you!

Vestiaire Collective

Info:

company: vestiairecollective.com

: vestiairecollective.com

: 53 Rue de Châteaudun, Paris, 75009, FR

Chat with our AI-based Vestiaire Collective Support

🛠️ Common Vestiaire Collective Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

High buyer's fees

Fix: To mitigate the impact of high buyer's fees, consider setting a budget for your purchases that accounts for these fees. This way, you can en... ⇲

1% of users had this problem

Slow payment process

Fix: To speed up the payment process, ensure that your payment information is up-to-date and correctly entered in your account settings. Double-c... ⇲

1% of users had this problem

Account issue

Buyers often disappear after offers are accepted

Fix: To minimize the impact of buyers disappearing, consider setting a clear deadline for payment in your listing description. This can encourage... ⇲

Difficulties with delivery proof

Fix: When shipping items, always use a tracking service that provides proof of delivery. This way, you can easily verify that the item has been d... ⇲

Messages issue

Ambiguous seller responses

Fix: When communicating with sellers, ask specific questions to clarify any ambiguities. For example, instead of asking 'Is this item in good con... ⇲

Support issue

Poor customer service response times

Fix: To improve your chances of getting a quicker response from customer service, try reaching out during their peak hours, which are typically d... ⇲

UI issue

Lack of clear item measurements

Fix: When browsing items, always check if the seller has provided measurements in the description. If not, reach out to the seller directly and r... ⇲

Unclear app navigation

Fix: Familiarize yourself with the app by exploring its features and sections. Spend some time navigating through the app to understand where eve... ⇲

Payments issue

Creeping fees for buyers

Fix: To manage creeping fees, always review the total cost breakdown before finalizing a purchase. This will help you understand how fees are app... ⇲

Customization issue

Inability to edit existing listings

Fix: If you need to make changes to a listing, consider deleting the current listing and creating a new one with the updated information. This ca... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

62.0%

Bad experience

34.1%

Neutral

3.9%

~ from our NLP analysis of 45,956 combined software ratings.

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