Fix O2 errors on web

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Support
Long wait times on calls

🛠️ 1. Call during off-peak hours: Try calling early in the morning or late in the evening when call vol... show fix »
Frequent miscommunication between departments

🛠️ 1. Document your interactions: Keep a detailed record of your communications with different departme... show fix »
Delayed order processing

🛠️ 1. Check order status: Use the online order tracking feature, if available, to monitor the status of... show fix »
Lack of follow-up on complaints

🛠️ 1. Keep a record: Document your complaints and any responses you receive, including dates and detail... show fix »
Incompetent technical support

🛠️ 1. Prepare detailed information: When contacting technical support, provide as much detail as possib... show fix »
Inability to resolve issues in-store

🛠️ 1. Prepare documentation: Bring all relevant documents, such as bills and account information, to yo... show fix »
 
Payments
Inconsistent billing issues

🛠️ 1. Review your bills: Carefully check each bill for discrepancies and note any charges that seem inc... show fix »
Frequent price increases

🛠️ 1. Review your plan: Check if you are on the best plan for your usage needs, as switching plans may... show fix »
Confusing final bills

🛠️ 1. Break down your bill: Take the time to go through each line item on your bill and note any charge... show fix »
 
UI
Difficulties with online app navigation

🛠️ 1. Explore the help section: Most apps have a help or FAQ section that can guide you through navigat... show fix »
 
Account
Inability to port numbers

🛠️ 1. Check eligibility: Ensure your number is eligible for porting by checking with both your current... show fix »
Issues with account access

🛠️ 1. Reset your password: If you’re having trouble logging in, use the password reset feature to regai... show fix »
 
Updates
Poor handling of upgrades

🛠️ 1. Research upgrade options: Before initiating an upgrade, research the available options and their... show fix »
 
Security
Blocked scam numbers still active

🛠️ 1. Manually block numbers: Use your phone’s call blocking feature to manually block any scam numbers... show fix »
 
Network
No resolution for ongoing network issues

🛠️ 1. Check for outages: Visit the provider’s website or social media pages to see if there are any rep... show fix »
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Developer:
www.o2.co.uk
Website:
🌐 www.o2.co.uk
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 Breakdown of Software Ratings
Negative experience
88.0%

Positive experience
10.5%

Neutral
1.5%

~ from our NLP analysis of 16,400 combined software ratings.