Fix Sky errors on web

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Support
Long wait times for engineer visits

🛠️ When scheduling an engineer visit, ask for the earliest available time slot and confirm the appointm... show fix »
Failure to honor appointment times

🛠️ Keep a record of all scheduled appointments and follow up with customer service if an engineer does... show fix »
Clueless customer service representatives

🛠️ When speaking with a representative, clearly state your issue and ask specific questions to guide th... show fix »
Lack of live chat support

🛠️ Check the website for any alternative support options, such as email support or a support ticket sys... show fix »
Inadequate support for disabled customers

🛠️ Explore the accessibility options available on the website, such as text-to-speech or larger text se... show fix »
Failure to track engineer appointments

🛠️ Use the online account management system to check the status of your engineer appointments. This can... show fix »
Poor handling of equipment returns

🛠️ Before returning equipment, check the return policy on the website for specific instructions and any... show fix »
Frustrating experience for elderly customers

🛠️ Consider simplifying the process by writing down key questions or issues before contacting customer... show fix »
False promises regarding service activation

🛠️ Keep a record of all communications regarding service activation, including dates and promises made,... show fix »
Lack of accountability for service failures

🛠️ Document all service failures, including dates and times, and follow up with customer service to req... show fix »
Unresponsive customer service

🛠️ Try reaching out during off-peak hours, such as early mornings or late evenings, when wait times may... show fix »
 
Account
Difficult cancellation process

🛠️ Before attempting to cancel, review the cancellation policy on the website to understand any potenti... show fix »
 
Payments
High fees with no loyalty rewards

🛠️ Review your current plan and compare it with other available plans. If you find a better deal, consi... show fix »
Unresolved billing issues

🛠️ Review your billing statements carefully and highlight any discrepancies. Prepare this information b... show fix »
Increased prices without notification

🛠️ Regularly check your account and any communications from the company regarding pricing changes. This... show fix »
 
Updates
Delayed internet speed upgrades

🛠️ Check your account settings online to ensure that the upgrade has been processed correctly. If not,... show fix »
Inability to upgrade services

🛠️ Log into your account and check for any available upgrade options. Sometimes, upgrades may be hidden... show fix »
 
Ads
Misleading pricing for add-ons

🛠️ Before purchasing any add-ons, read the terms and conditions carefully to understand the full pricin... show fix »
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Developer:
www.sky.com
Website:
🌐 www.sky.com
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 Breakdown of Software Ratings
Negative experience
87.5%

Positive experience
10.7%

Neutral
1.7%

~ from our NLP analysis of 13,880 combined software ratings.