fix problems on BT [web]

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—— Run into issues on BT? Get help pending when official support gets back to you!

BT
Info:
company: bt.com
: bt.com
: GB
Chat with our AI-based BT Support
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Login issue

Requires cookie acceptance to log in

Fix: Check your browser settings to ensure that cookies are enabled. If you are using the app, go to the app settings and look for any options re... ⇲

Constant requests for authentication

Fix: Check if your app is up to date. Go to your device's app store, search for the BT app, and see if there is an update available. Updating the... ⇲

Frequent logouts when changing screens

Fix: Check your internet connection. Frequent logouts can occur if your connection is unstable. Try switching between Wi-Fi and mobile data to se... ⇲
 
Account issue

Difficult to manage account and cancel add-ons

Fix: Navigate to the account management section of the app. Look for a 'Manage Account' or 'Subscriptions' option. If you cannot find it, try acc... ⇲

Inability to access account after cancellation

Fix: Try logging in with the same credentials you used before cancellation. Sometimes, accounts remain accessible for a period after cancellation... ⇲
 
UI issue

Awful layout and user experience

Fix: Explore the app settings to see if there are any layout or theme options that can be adjusted to improve your experience. Sometimes, changin... ⇲

Cursor jumps while typing emails

Fix: Check if your device's keyboard settings are causing the issue. Go to Settings > General Management > Language and Input > On-screen keyboar... ⇲

Difficult to delete emails

Fix: Try using the app's bulk delete feature if available. Look for a 'Select All' option or a checkbox next to each email to select multiple ema... ⇲
 
Loading issue

Pages take ages to load

Fix: Check your internet connection speed. If it is slow, try switching to a different network or resetting your router. A stable and fast connec... ⇲
 
Compatibility issue

Rubbish performance on iPhone

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲
 
Ads issue

BT primarily promotes upselling

Fix: Familiarize yourself with the app's features to navigate past upselling prompts. Often, there are options to skip or dismiss these promotion... ⇲
 
Payments issue

Overcharged for services

Fix: Review your billing history in the app or on the website to confirm the charges. If you find discrepancies, document them for your records.... ⇲
 
Support issue

Poor customer service response times

Fix: Check if the app has a help or FAQ section that may address your concerns without needing to contact customer service. This can save you tim... ⇲
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 what users are saying
Bad experience
90.2%

Good experience
8.4%

Neutral
1.4%

~ from our NLP analysis of 17,333 combined software ratings.

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