fix problems on Yesss [web]

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—— Run into issues on Yesss? Get help pending when official support gets back to you!

Yesss
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company: yesss.at
: yesss.at
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Account issue

Inability to unsubscribe from one-time services

Fix: Log into your account and navigate to the subscription or services section. Look for an option to manage your subscriptions. If you find the... ⇲

Contract cancellation without warning

Fix: Review your contract terms carefully to understand the cancellation policy. If you notice any discrepancies or unexpected cancellations, doc... ⇲
 
Support issue

Slow and unhelpful customer support

Fix: Utilize any available self-service options on the website, such as FAQs or troubleshooting guides, which may provide quicker solutions to co... ⇲

Unfriendly customer service

Fix: When interacting with customer service, maintain a calm and polite demeanor. This can sometimes lead to a more positive interaction and bett... ⇲

Delayed responses to emails

Fix: If you experience delays, consider following up on your email after a few days. A polite reminder can sometimes prompt a quicker response.... ⇲

Long wait times for customer service

Fix: Try reaching out during off-peak hours, such as early mornings or late evenings, when wait times may be shorter. OR Utilize any available... ⇲

Lack of English-speaking support

Fix: If you are comfortable with another language that the support team offers, consider using that language to communicate your issues more effe... ⇲
 
Payments issue

Confusing billing policies

Fix: Review the billing section of the website thoroughly. Look for a detailed explanation of the billing cycle, charges, and any additional fees... ⇲

Opaque pricing

Fix: Request a detailed breakdown of your charges from customer support. This can help clarify any confusing aspects of your bill and provide ins... ⇲

Hidden fees

Fix: Review your billing statement carefully for any unfamiliar charges. Make a list of these fees and check the terms of service for explanation... ⇲

Incorrect billing for packages

Fix: Keep a record of your package details, including the plan you signed up for and the associated costs. If you notice discrepancies, gather th... ⇲
 
Ads issue

False advertising on internet speed

Fix: Run a speed test using a reliable online tool to measure your actual internet speed. Document the results and compare them with the advertis... ⇲
 
Network issue

Roaming issues in EU countries

Fix: Before traveling, check the roaming policies on the website to ensure you understand the charges and coverage in the EU. This can help you a... ⇲

Poor internet service

Fix: Run a speed test to determine your current internet speed and compare it with your plan. If the speed is significantly lower, document the r... ⇲

Unstable connection

Fix: Check for any interference from other devices or physical obstructions that may affect your Wi-Fi signal. Try relocating your router to a mo... ⇲

Frequent service outages during busy hours

Fix: Monitor the service status on the website or through any available service status page to stay informed about outages and maintenance schedu... ⇲
 
Loading issue

Inability to load pay-as-you-go SIM online

Fix: Ensure that you are using the correct website or app for managing your pay-as-you-go SIM. Sometimes, specific services have dedicated platfo... ⇲
 
Settings issue

Automatic recharges cannot be turned off

Fix: Log into your account and navigate to the payment or subscription settings. Look for an option to manage automatic payments and disable them... ⇲
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 what users are saying
Bad experience
90.0%

Good experience
8.9%

Neutral
1.1%

~ from our NLP analysis of 559 combined software ratings.

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