fix problems on Back Market - Italia [web]

—— Run into issues on Back Market - Italia? Get help pending when official support gets back to you!

Back Market - Italia

Info:

company: backmarket.it

: www.backmarket.it

: IT

Chat with our AI-based Back Market - Italia Support

🛠️ Common Back Market - Italia Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Missing USB-C to headphone jack connector

Fix: Check the product description on the Back Market website to confirm if the USB-C to headphone jack connector is included with your purchase.... ⇲

1% of users had this problem

Phone arrived with fingerprints on the back cover

Fix: Use a microfiber cloth slightly dampened with water or a screen cleaner to gently wipe the back cover of the phone. This should remove finge... ⇲

1% of users had this problem

Quality issue

Back cover was loose

Fix: Inspect the back cover to see if it can be reattached securely. If there are clips or adhesive, gently press the cover back into place. If i... ⇲

Phone arrived with an undisclosed defect

Fix: Document the defect with photos and detailed descriptions. Check the return policy on the Back Market website and initiate a return or excha... ⇲

Battery issue

Battery not showing percentage of life

Fix: Go to the phone's settings, then navigate to 'Battery' or 'Battery & Performance'. Look for an option to enable battery percentage display.... ⇲

Settings issue

Phone delivered with Chinese GUI

Fix: Go to the phone's settings, then select 'Language & Input'. From there, choose 'Language' and select your preferred language (Italian or Eng... ⇲

Account issue

AirPods still connected to previous owner's Apple ID

Fix: Reset the AirPods by placing them in their case, closing the lid, and waiting for 30 seconds. Then, open the lid and press and hold the butt... ⇲

Support issue

Delivery shipped to the wrong person

Fix: Check the tracking information provided by the shipping service to see if there is a record of the delivery. If it shows it was delivered to... ⇲

Confusion between British and Italian sites

Fix: Ensure you are on the correct regional site by checking the URL. If you are on the British site, look for a language or region selector, usu... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.1%

Bad experience

9.1%

Neutral

1.8%

~ from our NLP analysis of 6,161 combined software ratings.

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