Fix NET-A-PORTER errors on web

Experiencing issues? Solve common NET-A-PORTER problems instantly.

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8 problems reported in the past 24 hours

🛠️ Quick Fixes for Common NET-A-PORTER Issues on Web:

🛠️ Check the delivery options available in your area by logging into your NET-A-PORTER account. Go to '...
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3% of users had this bug

Delayed processing of returns

🛠️ To expedite the return process, ensure that you follow the return instructions provided in your orde...
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3% of users had this bug

🔍 Select the category that fits your issue:

All 10 Support 4 Bugs 2 Settings 1 Payments 1 Something else...

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Support

Inconsistent customer service responses

🛠️ When contacting customer service, provide as much detail as possible about your issue, including ord... show fix »

Template email responses unrelated to inquiries

🛠️ When you receive a template response that does not address your issue, reply directly to that email... show fix »

Poor handling of complaints

🛠️ When filing a complaint, be clear and specific about the issue you are facing. Provide all relevant... show fix »

Lack of follow-up on issues

🛠️ After reporting an issue, keep a record of your communication, including dates and reference numbers... show fix »

Bugs

Faulty or damaged items received

🛠️ Immediately document the issue by taking clear photos of the damaged item and packaging. This will b... show fix »

Incorrect items sent

🛠️ Verify your order confirmation email to ensure that the item you received does not match what you or... show fix »

Settings

Size guide inaccuracies

🛠️ Before making a purchase, always refer to the size guide available on the product page. If you find... show fix »

Payments

Long wait times for refunds

🛠️ To minimize wait times, ensure that you follow the return process correctly and use a shipping metho... show fix »

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Developer:

www.net-a-porter.com

Website:

🌐 www.net-a-porter.com

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Breakdown of Software Ratings

Negative experience

50.1%

Positive experience

47.5%

Neutral

2.4%

~ from our NLP analysis of 5,953 combined software ratings.