Fix Sunrise errors on web

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20 problems reported in the past 24 hours

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Network
Inconsistent internet connectivity

🛠️ Check your modem and router settings. Restart your modem and router by unplugging them for about 30... show fix »
Frequent service outages

🛠️ Monitor the frequency and duration of outages. If they are consistent, document this information and... show fix »
 
Account
Difficulty in contract cancellation

🛠️ Review your contract thoroughly to understand the cancellation terms. Make a note of any specific re... show fix »
Complicated online account management

🛠️ Take time to familiarize yourself with the online account management interface. Look for tutorials o... show fix »
Miscommunication regarding contracts

🛠️ Always request a written copy of any agreements or changes to your contract. This will serve as a re... show fix »
Inability to activate services

🛠️ Double-check that you have followed all activation instructions provided by Sunrise. Ensure that all... show fix »
Unclear cancellation policies

🛠️ Request a clear explanation of the cancellation policy from customer service. Ask for any documentat... show fix »
Delayed service activation

🛠️ Confirm that all necessary steps for activation have been completed on your end. This includes ensur... show fix »
 
Payments
Incorrect billing

🛠️ Keep a detailed record of your billing statements and compare them against your service agreement. H... show fix »
Multiple incorrect charges

🛠️ Review your billing history to identify all incorrect charges. Create a list of these charges to pre... show fix »
 
Support
Failure to deliver promised services

🛠️ Document the specific services that were promised to you and compare them with what you are currentl... show fix »
Unresponsive technical support

🛠️ Try reaching out through multiple channels (phone, email, live chat) to see if one method yields a q... show fix »
Lack of follow-up on issues

🛠️ After reporting an issue, ask for a reference number or ticket number. This will help you track the... show fix »
Frustrating automated phone system

🛠️ When calling, listen carefully to the options provided. Often, pressing '0' or saying 'representativ... show fix »
Unhelpful call center staff

🛠️ If you find a representative unhelpful, politely ask if you can speak to someone else or a superviso... show fix »
Poor handling of customer complaints

🛠️ When filing a complaint, be clear and concise about the issue, what you have done to resolve it, and... show fix »
 
Ads
Confusing promotional offers

🛠️ Request clarification on any promotional offers from customer service. Ask for details on the terms... show fix »
 
Bugs
Technical issues with equipment

🛠️ Perform basic troubleshooting steps such as restarting the equipment, checking connections, and ensu... show fix »
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Developer:
www.sunrise.ch
Website:
🌐 www.sunrise.ch
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 Breakdown of Software Ratings
Negative experience
94.5%

Positive experience
4.6%

Neutral
0.9%

~ from our NLP analysis of 3,183 combined software ratings.