I have a problem with Sunrise
Let us help you find a quick solution by selecting your issue from below
🛠️ Document your interactions with customer service, including dates, times, and the names of represent... More details »
🛠️ Try reaching out during off-peak hours, typically early mornings or late evenings, when call volumes... More details »
🛠️ Check your modem and router settings. Restart your modem and router by unplugging them for about 30... show fix »
🛠️ Monitor the frequency and duration of outages. If they are consistent, document this information and... show fix »
🛠️ Review your contract thoroughly to understand the cancellation terms. Make a note of any specific re... show fix »
🛠️ Take time to familiarize yourself with the online account management interface. Look for tutorials o... show fix »
🛠️ Always request a written copy of any agreements or changes to your contract. This will serve as a re... show fix »
🛠️ Double-check that you have followed all activation instructions provided by Sunrise. Ensure that all... show fix »
🛠️ Request a clear explanation of the cancellation policy from customer service. Ask for any documentat... show fix »
🛠️ Confirm that all necessary steps for activation have been completed on your end. This includes ensur... show fix »
🛠️ Keep a detailed record of your billing statements and compare them against your service agreement. H... show fix »
🛠️ Review your billing history to identify all incorrect charges. Create a list of these charges to pre... show fix »
🛠️ Document the specific services that were promised to you and compare them with what you are currentl... show fix »
🛠️ Try reaching out through multiple channels (phone, email, live chat) to see if one method yields a q... show fix »
🛠️ After reporting an issue, ask for a reference number or ticket number. This will help you track the... show fix »
🛠️ When calling, listen carefully to the options provided. Often, pressing '0' or saying 'representativ... show fix »
🛠️ If you find a representative unhelpful, politely ask if you can speak to someone else or a superviso... show fix »
🛠️ When filing a complaint, be clear and concise about the issue, what you have done to resolve it, and... show fix »
🛠️ Request clarification on any promotional offers from customer service. Ask for details on the terms... show fix »
🛠️ Perform basic troubleshooting steps such as restarting the equipment, checking connections, and ensu... show fix »