fix problems on Hello Molly [web]

—— Run into issues on Hello Molly? Get help pending when official support gets back to you!

Hello Molly

Info:

company: www.hellomolly.com

: www.hellomolly.com

: AU

Chat with our AI-based Hello Molly Support

🛠️ Common Hello Molly Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

No refunds, only store credit

Fix: If you receive store credit and prefer a refund, consider using the store credit to purchase items that you can resell or gift to someone el... ⇲

3% of users had this problem

Return policy not clearly visible

Fix: Take screenshots of the return policy page for your records. If you have trouble finding it, try searching for 'return policy' in the websit... ⇲

3% of users had this problem

Support issue

Customer service response delays

Fix: Try reaching out to customer service during off-peak hours, such as early morning or late evening, when they may be less busy. This could le... ⇲

Bugs issue

Quality issues with some items

Fix: Before purchasing, read customer reviews and ratings for specific items to gauge their quality. Look for reviews that include photos for a b... ⇲

Faulty items received

Fix: Inspect items immediately upon receipt. If you find any faults, take photos and keep all packaging materials. This will help when you contac... ⇲

Customization issue

Inconsistent sizing

Fix: Refer to the sizing chart provided on the website before making a purchase. Measure yourself accurately and compare your measurements to the... ⇲

Limited options for larger sizes

Fix: Sign up for notifications on new arrivals or restocks in larger sizes. This way, you can be informed when new items become available. OR... ⇲

Payments issue

High return shipping costs

Fix: Consider consolidating your returns into one shipment to save on shipping costs. If you have multiple items to return, send them back togeth... ⇲

Notifications issue

Expired store credit not communicated

Fix: Regularly check your account for any store credit balances and note the expiration dates. Set reminders on your calendar to use the credit b... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.4%

Bad experience

17.3%

Neutral

1.3%

~ from our NLP analysis of 2,712 combined software ratings.

Switch to these Alternatives:

Lulus

Cider

JJ's House