fix problems on DAZN DE [web]

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—— Run into issues on DAZN DE? Get help pending when official support gets back to you!

DAZN DE
Info:
company: dazn.de
: dazn.de
: Leimenstrasse 1, Basel, 4051, IT
Chat with our AI-based DAZN DE Support
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Privacy issue

Repeated cookie consent prompts

Fix: 1. Accept cookies: When prompted, ensure you accept cookies to prevent repeated prompts. 2. Adjust browser settings: Go to your browser sett... ⇲
 
Account issue

Unclear cancellation policies

Fix: 1. Review the terms of service: Go to the DAZN website and look for the terms of service or cancellation policy section. This should provide... ⇲

Difficult cancellation process

Fix: 1. Log into your account: Start by logging into your DAZN account on the website or app. 2. Navigate to account settings: Go to the account... ⇲

Confusing subscription terms

Fix: 1. Read the terms of service: Go to the DAZN website and carefully read the subscription terms and conditions. 2. Look for FAQs: Check the h... ⇲

Multiple accounts leading to confusion

Fix: 1. Consolidate accounts: If you have multiple accounts, consider consolidating them into one. Choose the account you use most frequently and... ⇲

30-day notice requirement for cancellation

Fix: 1. Set reminders: If you plan to cancel, set a reminder 30 days in advance to ensure you submit your cancellation request on time. 2. Docume... ⇲
 
Payments issue

Automatic renewal without consent

Fix: 1. Review your subscription settings: Log into your DAZN account and check your subscription settings to see if automatic renewal is enabled... ⇲

Charges after cancellation requests

Fix: 1. Keep records: Document all cancellation requests, including dates and any confirmation emails received. 2. Monitor your bank statements:... ⇲

Hidden fees for cancellation

Fix: 1. Review the cancellation policy: Before canceling, read the cancellation policy thoroughly to understand any potential fees. 2. Document a... ⇲

Lack of transparency in billing

Fix: 1. Review your billing statements: Regularly check your billing statements for any discrepancies or unexpected charges. 2. Keep records: Doc... ⇲

Complicated refund process

Fix: 1. Review the refund policy: Go to the DAZN website and read the refund policy to understand the process and eligibility for refunds. 2. Doc... ⇲

Excessive charges for pay-per-view events

Fix: 1. Review pricing before purchasing: Always check the pricing for pay-per-view events before making a purchase to avoid surprises. 2. Set a... ⇲
 
Support issue

Long wait times for customer support

Fix: 1. Use self-help resources: Before reaching out to customer support, check the help center or FAQ section for answers to common questions. 2... ⇲

Inaccessible customer service

Fix: 1. Use self-help resources: Before reaching out, check the help center or FAQ section for answers to common questions. 2. Try different cont... ⇲

Unresponsive chat support

Fix: 1. Try different contact methods: If chat support is unresponsive, consider emailing or using social media for support. 2. Reach out during... ⇲
 
Video issue

Poor streaming quality

Fix: 1. Check your internet speed: Use an online speed test to check your internet connection speed. DAZN recommends a minimum speed for optimal... ⇲
 
Network issue

Frequent service interruptions

Fix: 1. Check for outages: Visit the DAZN website or social media pages to see if there are any reported service outages. 2. Restart your device:... ⇲
 
Ads issue

Misleading promotional offers

Fix: 1. Read the fine print: Always read the terms and conditions associated with promotional offers to understand any limitations or requirement... ⇲
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 what users are saying
Bad experience
95.3%

Good experience
2.9%

Neutral
1.9%

~ from our NLP analysis of 4,101 combined software ratings.

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