fix problems on Spusu [web]

—— Run into issues on Spusu? Get help pending when official support gets back to you!

spusu

Info:

company: spusu.at

: spusu.at

: AT

Chat with our AI-based spusu Support

🛠️ Common spusu Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Awful support during cancellation process

Fix: Document all interactions you have during the cancellation process, including dates, times, and the names of representatives you speak with.... ⇲

3% of users had this problem

Extremely poor coverage in major cities

Fix: Check the coverage map provided by spusu on their website to see if your area is listed as having coverage. If your location is not covered,... ⇲

15% of users had this problem

Network issue

No signal in certain areas

Fix: Identify the specific areas where you experience no signal and check if there are any known outages or maintenance work in those areas by vi... ⇲

Calls frequently drop

Fix: Check your device settings to ensure that you are not in a low signal area. If you are, try moving to a different location or using Wi-Fi ca... ⇲

Inconsistent signal quality

Fix: Test your signal strength in different locations and at different times of the day to identify patterns. This can help you determine if the... ⇲

Support issue

Customer service does not accept email complaints

Fix: Use the live chat feature on the spusu website or app for immediate assistance. This can often be faster than email and allows for real-time... ⇲

Payments issue

Unexpected charges after contract termination

Fix: Review your final bill carefully to identify any unexpected charges. Make a list of these charges and compare them with your contract terms... ⇲

Confusing billing cycle

Fix: Log into your spusu account and review your billing cycle details. Make note of the start and end dates to better understand your billing pe... ⇲

Automatic contract renewal without clear notice

Fix: Review your contract terms to understand the renewal policy. Set a reminder a month before your contract is due to expire to evaluate your o... ⇲

Compatibility issue

eSIM does not work

Fix: Ensure that your device is compatible with eSIM technology and that you have followed the activation instructions provided by spusu. Check f... ⇲

WiFi calling not supported on all devices

Fix: Check if your device supports Wi-Fi calling by looking in the settings under 'Phone' or 'Network'. If it does, ensure that Wi-Fi calling is... ⇲

Messages issue

Voicemail is substandard

Fix: Check if your voicemail settings are configured correctly. Access your voicemail settings through your phone's dialer and ensure that your g... ⇲

Issues with OTPs not arriving

Fix: Ensure that your phone number is correctly registered with the service sending the OTP. Check for any typos or errors in your phone number.... ⇲

Delivery issue

Delayed SIM card delivery

Fix: Track your SIM card delivery using the tracking number provided by spusu. If it is significantly delayed, check with the delivery service fo... ⇲

Settings issue

Limited data options available

Fix: Review your current data plan and consider upgrading to a higher data tier if available. This can provide you with more data for your usage... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

50.4%

Bad experience

44.5%

Neutral

5.1%

~ from our NLP analysis of 631 combined software ratings.

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