fix problems on SumUp [web]

—— Run into issues on SumUp ? Get help pending when official support gets back to you!

SumUp

Info:

company: sumup.com

: www.sumup.com

: North Orange Street 1209, Wilmington, 19801, GB

Chat with our AI-based SumUp Support

🛠️ Common SumUp Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Customer service is non-existent

Fix: Utilize the online help center and FAQ section on the SumUp website. This resource often contains answers to common questions and issues. Se... ⇲

1% of users had this problem

Constantly loses connection to card reader and printers

Fix: Ensure that your card reader and printer are fully charged and updated to the latest firmware. Check the manufacturer's website for instruct... ⇲

1% of users had this problem

Payments issue

Long wait times for business payment cards

Fix: Check the status of your card application through the SumUp app or website. There may be an option to track your application status, which c... ⇲

Issues with instant money transfers

Fix: Verify that your bank account details are entered correctly in the app. Incorrect information can lead to transfer issues. OR Check for a... ⇲

Account issue

Account suspension without explanation

Fix: Review the terms of service and acceptable use policy to ensure compliance. Sometimes accounts are suspended due to violations of these term... ⇲

Delayed account verification process

Fix: Ensure that all required documents for verification are submitted correctly. Double-check that the documents meet the specified requirements... ⇲

Storage issue

Inability to access stored recipients

Fix: Check if you are logged into the correct account. Sometimes users have multiple accounts and may be accessing the wrong one. OR Clear the... ⇲

Support issue

Unresponsive support team

Fix: Document your issues and attempts to contact support. Use multiple channels (email, chat, social media) to increase the chances of getting a... ⇲

Compatibility issue

Replacement devices may be needed

Fix: Before deciding to replace a device, troubleshoot the current one. Check for software updates, reset the device, and ensure it is charged pr... ⇲

No printer included with new machines

Fix: Consider purchasing a compatible printer separately. Research which printers are recommended for use with SumUp to ensure compatibility. O... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

73.7%

Bad experience

23.8%

Neutral

2.5%

~ from our NLP analysis of 22,047 combined software ratings.

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