Fix SumUp errors on web

Experiencing issues? Solve common SumUp problems instantly.

Get Started:

View Resolved Issues

Fix Now in One-Click

19 problems reported in the past 24 hours

🛠️ Quick Fixes for Common SumUp Issues on Web:

🛠️ Utilize the online help center and FAQ section on the SumUp website. This resource often contains an...
Resolve now »

1% of users had this bug

Constantly loses connection to card reader and printers

🛠️ Ensure that your card reader and printer are fully charged and updated to the latest firmware. Check...
Resolve now »

1% of users had this bug

🔍 Select the category that fits your issue:

All 10 Payments 2 Account 2 Storage 1 Support 2 Compatibility 2 Something else...

All

Payments

Long wait times for business payment cards

🛠️ Check the status of your card application through the SumUp app or website. There may be an option t... show fix »

Issues with instant money transfers

🛠️ Verify that your bank account details are entered correctly in the app. Incorrect information can le... show fix »

Account

Account suspension without explanation

🛠️ Review the terms of service and acceptable use policy to ensure compliance. Sometimes accounts are s... show fix »

Delayed account verification process

🛠️ Ensure that all required documents for verification are submitted correctly. Double-check that the d... show fix »

Storage

Inability to access stored recipients

🛠️ Check if you are logged into the correct account. Sometimes users have multiple accounts and may be... show fix »

Support

Unresponsive support team

🛠️ Document your issues and attempts to contact support. Use multiple channels (email, chat, social med... show fix »

Compatibility

Replacement devices may be needed

🛠️ Before deciding to replace a device, troubleshoot the current one. Check for software updates, reset... show fix »

No printer included with new machines

🛠️ Consider purchasing a compatible printer separately. Research which printers are recommended for use... show fix »

Have a specific Problem? Resolve Issue below:

characters left:

Contact Support

Developer:

sumup.com

Website:

🌐 www.sumup.com

Switch to these Alternatives:

Square UK

Zettle

takepayments Limited

Breakdown of Software Ratings

Positive experience

73.7%

Negative experience

23.8%

Neutral

2.5%

~ from our NLP analysis of 22,047 combined software ratings.