A. Document all interactions with customer support, including dates, times, and the names of representatives. This will help you keep track of your issues and provide context if you need to escalate your concerns. If you feel that the support is unprofessional, try reaching out through different channels such as social media or community forums where the company is active, as they may respond more promptly in public forums.

B. Consider using the official FAQ and help sections on the MobiKwik website. Often, many common issues can be resolved without needing to contact customer support directly.