fix problems on Reb [web]

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—— Run into issues on Reb? Get help pending when official support gets back to you!

Reb
Info:
company: rebag.com
: rebag.com
Chat with our AI-based Reb Support
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Support issue

long response times

Fix: Set a specific timeframe for follow-ups. If you haven't received a response within a week, send a polite follow-up message referencing your... ⇲

lack of accountability

Fix: Keep detailed records of all transactions and communications with the company. This documentation can help you hold them accountable if issu... ⇲

difficulties in contacting support

Fix: Look for alternative contact methods, such as social media or community forums, where you might get a quicker response from support staff or... ⇲

unprofessional communication

Fix: Maintain a professional tone in your communications, even if the response you receive is unprofessional. This can help keep the conversation... ⇲

poor customer service

Fix: Try to reach out to customer service through multiple channels (email, chat, social media) to increase your chances of getting a response. B... ⇲
 
Payments issue

low-ball offers

Fix: Research the market value of your items before accepting offers. Use online marketplaces or appraisal services to get a better understanding... ⇲

delayed payments

Fix: Review the payment terms and conditions to understand the expected timeline for payments. If delays occur, document the dates and amounts in... ⇲
 
Shipping issue

items lost during shipping

Fix: Always opt for a shipping method that includes tracking and insurance. This way, you can monitor your package and have coverage in case it g... ⇲

missing items in orders

Fix: Check your order confirmation and shipping details to ensure all items were included in your order. If something is missing, document the is... ⇲

failure to provide tracking information

Fix: If you do not receive tracking information after a reasonable time, contact customer service to request it. Provide your order number to exp... ⇲

poor packaging

Fix: When receiving a package, inspect it immediately for damage. If the packaging is inadequate, document the condition and contact customer ser... ⇲
 
Returns issue

refusal to return items

Fix: Review the return policy carefully before making a purchase. If you believe you are entitled to a return, gather all documentation and conta... ⇲

hidden fees for returns

Fix: Before making a purchase, read the return policy thoroughly to understand any potential fees. This can help you avoid surprises later. OR... ⇲
 
Privacy issue

misleading item descriptions

Fix: Before purchasing, ask the seller for additional photos or details about the item to ensure it meets your expectations. This can help clarif... ⇲

items not as described

Fix: If you receive an item that does not match the description, take clear photos showing the discrepancies and contact customer service to requ... ⇲
 
Security issue

unauthorized subscription enrollment

Fix: Check your account settings and subscription management options to see if you can cancel the subscription directly. Look for any options to... ⇲

questionable authenticity practices

Fix: Research the seller's history and customer reviews to gauge their reliability. Look for third-party authentication services that can verify... ⇲
 
Pricing issue

inconsistent pricing

Fix: Take screenshots of prices at the time of your purchase and any discrepancies you notice later. This documentation can be useful if you need... ⇲
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 what users are saying
Bad experience
90.7%

Good experience
8.0%

Neutral
1.3%

~ from our NLP analysis of 75 combined software ratings.

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