Fix Plusnet errors on web

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17 problems reported in the past 24 hours

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Account
Lack of communication regarding account setup

🛠️ Check your email and spam folders for any communication from Plusnet regarding your account setup. S... show fix »
Incorrect account management

🛠️ Regularly check your account details on the Plusnet website to ensure all information is accurate. I... show fix »
Miscommunication about service activation

🛠️ Confirm your service activation date by checking your account online or any confirmation emails you... show fix »
 
Payments
Delayed refunds

🛠️ Keep a record of your refund request, including dates and any confirmation numbers. This will help y... show fix »
Failure to honor original pricing

🛠️ Review your contract and any promotional materials you received to confirm the pricing details. Keep... show fix »
Difficulty in changing billing dates

🛠️ Log into your Plusnet account and navigate to the billing section to see if there is an option to ch... show fix »
Limited options for rewards card usage

🛠️ Review the terms and conditions of the rewards program to understand how and where you can use your... show fix »
 
Network
Frequent internet outages

🛠️ Run a speed test using a reliable online tool to check your internet speed and stability. Document t... show fix »
 
Support
Poor customer service responsiveness

🛠️ Try reaching out to Plusnet through multiple channels, such as their social media accounts, online c... show fix »
Incompetent technical support

🛠️ When contacting technical support, be as detailed as possible about the issue you are experiencing.... show fix »
Long wait times for customer support

🛠️ Try calling during off-peak hours, such as early mornings or late evenings, when wait times may be s... show fix »
Unresolved complaints

🛠️ Keep a detailed record of your complaints, including dates, times, and the names of representatives... show fix »
Inadequate follow-up on service issues

🛠️ After reporting a service issue, set a reminder to follow up if you do not receive a response within... show fix »
Engineers failing to show up for appointments

🛠️ Confirm your appointment details through your Plusnet account or any confirmation emails to ensure t... show fix »
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Developer:
www.plus.net
Website:
🌐 www.plus.net
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 Breakdown of Software Ratings
Negative experience
82.2%

Positive experience
16.0%

Neutral
1.8%

~ from our NLP analysis of 11,171 combined software ratings.