fix problems on Simon Charles Auctioneers & Valuers [web]

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—— Run into issues on Simon Charles Auctioneers & Valuers? Get help pending when official support gets back to you!

Simon Charles Auctioneers & Valuers
Info:
company: simoncharles.com
: www.simoncharles-auctioneers.co.uk
: Welkin Road, Stockport, SK6 2BH, GB
Chat with our AI-based Simon Charles Auctioneers & Valuers Support
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Privacy issue

Lack of transparency in item conditions

Fix: Request additional information or images of the item condition before bidding. Many auction houses will provide more details if asked. OR... ⇲
 
Support issue

Poor customer service

Fix: Keep a record of all your communications with customer service, including dates, times, and the names of representatives you spoke with. Thi... ⇲

Rude staff interactions

Fix: If you encounter rude staff, remain calm and professional. Document the interaction and consider providing feedback through appropriate chan... ⇲

Delayed response to inquiries

Fix: When submitting inquiries, be clear and concise to facilitate quicker responses. Include all necessary details to avoid back-and-forth commu... ⇲
 
Payments issue

No refunds or returns accepted

Fix: Before bidding, carefully read the auction house's policies on refunds and returns. Knowing these policies can help you make informed decisi... ⇲

High fees for membership and deposits

Fix: Evaluate the benefits of membership against the fees. If the costs outweigh the benefits, consider whether it's worth maintaining your membe... ⇲

Unclear bidding process leading to inflated prices

Fix: Familiarize yourself with the bidding process by reviewing any available guides or FAQs provided by the auction house before participating.... ⇲
 
Storage issue

Inconsistent packaging leading to damaged items

Fix: When receiving items, take photos of the packaging as well as the item itself. This documentation can be useful if you need to report damage... ⇲
 
Security issue

Counterfeit goods sold

Fix: Research the item and its typical characteristics before bidding. Familiarize yourself with what authentic items look like to spot potential... ⇲

Limited accountability for faulty products

Fix: Research the auction house's policies on faulty products before bidding. Understanding these policies can help you make informed decisions.... ⇲

High risk of purchasing unusable items

Fix: Before bidding, assess the item thoroughly by asking for additional information or images. This can help you gauge its usability. OR Set... ⇲
 
Ads issue

Items not as pictured

Fix: Always check the auction house's return policy before bidding. If the item does not match the description or images, document the discrepanc... ⇲
 
Bugs issue

Frequent wrong item shipments

Fix: Double-check your order confirmation and shipping details to ensure accuracy. If you receive the wrong item, document the error immediately.... ⇲
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 what users are saying
Bad experience
84.9%

Good experience
13.5%

Neutral
1.6%

~ from our NLP analysis of 385 combined software ratings.

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