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Estates & Management Ltd
Info:
company: e-m.uk.com
: e-m.uk.com
: Regents Park Road 302, London, N3 2JX, GB
Chat with our AI-based Estates & Management Ltd Support
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Privacy issue

Invasion of privacy

Fix: Review the privacy policy of the software to understand what data is collected and how it is used. If you find any discrepancies, document t... ⇲

Confidential information breaches

Fix: Review and adjust your security settings within the software to ensure that sensitive information is protected. Use strong passwords and ena... ⇲
 
Support issue

Incompetent task execution

Fix: Provide detailed instructions and examples when assigning tasks to ensure clarity and understanding. This can help reduce errors in task exe... ⇲

Rude and disrespectful staff

Fix: Address the behavior directly with the staff member in a calm and professional manner, explaining how their behavior affects your experience... ⇲

Difficult to contact

Fix: Utilize all available communication channels (email, phone, chat) to reach out to the support team. Keep a record of your attempts to contac... ⇲

Slow response times

Fix: Set clear expectations for response times when you reach out for support. If you do not receive a timely response, follow up with a polite r... ⇲

Lack of inter-departmental communication

Fix: Encourage regular meetings or updates between departments to improve communication and collaboration. OR Utilize project management tools... ⇲

Automated responses with no real assistance

Fix: When receiving an automated response, reply with specific questions or issues to prompt a more personalized response. OR Check the FAQ or... ⇲

Cynical profiteering

Fix: Research alternative software solutions that may offer better value for your needs. Sometimes, switching providers can lead to better pricin... ⇲

Inefficient service

Fix: Identify specific areas where service is lacking and provide constructive feedback to the management team to help them improve. OR Create... ⇲

Failure to address complaints

Fix: Document all complaints and follow up regularly until you receive a resolution. Keeping a record can help escalate the issue if necessary.... ⇲

Long wait times for documentation

Fix: Request an estimated timeline for when you can expect the documentation to be processed, which can help manage your expectations. OR Foll... ⇲

Frustrating customer experience

Fix: Provide feedback on specific aspects of the customer experience that are frustrating, as this can help the company identify areas for improv... ⇲

Lack of accountability

Fix: Establish clear roles and responsibilities for tasks to ensure accountability among staff members. OR Request regular updates on tasks an... ⇲

Unclear communication regarding fees

Fix: Request a detailed breakdown of all fees associated with the service to clarify any confusion. OR Keep a record of all communications reg... ⇲
 
Payments issue

High fees with no discounts

Fix: Review the pricing structure and see if there are any packages or plans that better suit your needs. Sometimes, switching plans can lead to... ⇲

No option for standing order payments

Fix: Explore alternative payment methods that may be available, such as direct bank transfers or recurring payments through your bank. OR Set... ⇲

Poor online payment system

Fix: Check for any updates or maintenance notices regarding the payment system that may be affecting its performance. OR If issues persist, co... ⇲
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 what users are saying
Bad experience
94.8%

Good experience
4.5%

Neutral
0.6%

~ from our NLP analysis of 309 combined software ratings.

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