fix problems on Bolt [web]

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—— Run into issues on Bolt? Get help pending when official support gets back to you!

Bolt
Info:
company: bolt.eu
: bolt.eu
: Tallinn, EE
Chat with our AI-based Bolt Support
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Pricing issue

Inconsistent pricing and surge removal

Fix: Before booking, check the fare estimate in the app. If surge pricing is indicated, consider waiting a few minutes to see if it decreases bef... ⇲
 
Payments issue

Payment issues and double charges

Fix: Ensure your payment method is up to date in the app settings. If you experience a double charge, check your bank statement and the app for t... ⇲
 
Support issue

Poor customer service response

Fix: Utilize the in-app help feature to submit your issue, as this may provide a quicker response than email or phone support. OR Check the ap... ⇲
 
Bugs issue

Unhygienic drivers and vehicles

Fix: Before getting into the vehicle, assess the cleanliness of the car. If it appears unsanitary, you can cancel the ride and request another dr... ⇲

Inaccurate ride distance and time estimates

Fix: Check the route suggested by the app against a map service to see if the app is providing an accurate estimate. If not, you can suggest a di... ⇲

Rude drivers

Fix: If a driver is rude, remain calm and polite. You can choose to end the ride early if you feel uncomfortable, and provide feedback in the app... ⇲

Driver mishandling of belongings

Fix: Before exiting the vehicle, double-check that you have all your belongings with you. If you leave something behind, use the app to contact t... ⇲

Promised discounts lead to booking failures

Fix: Before booking, ensure that the discount code is still valid and applicable to your ride. Check the terms and conditions associated with the... ⇲

Inaccurate vehicle descriptions

Fix: When your driver arrives, confirm the vehicle's license plate and model before getting in to ensure it matches the description in the app.... ⇲
 
Safety issue

Unsafe driving behavior

Fix: If you feel unsafe during a ride, you can ask the driver to pull over and exit the vehicle at a safe location. Always prioritize your safety... ⇲
 
Crashes issue

Bolt crashes or freezes

Fix: Ensure that your app is updated to the latest version available in your app store, as updates often fix bugs and improve performance. OR... ⇲
 
Search issue

Difficulty finding drivers

Fix: Make sure you are in a well-lit and accessible area for drivers to find you easily. Avoid locations that are hard to reach, like alleys or p... ⇲
 
Navigation issue

Confusing navigation for drivers

Fix: If you notice that the driver is having trouble navigating, politely suggest a different route or provide them with landmarks to help guide... ⇲
 
Availability issue

Limited driver availability during discounts

Fix: Try to book your ride during less busy times, as discounts may attract more users and limit driver availability. Early morning or late eveni... ⇲
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 what users are saying
Bad experience
67.0%

Good experience
30.5%

Neutral
2.5%

~ from our NLP analysis of 9,447 combined software ratings.

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