fix problems on Scaleway [web]

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Scaleway
Info:
company: scaleway.com
: scaleway.com
: US
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Network issue

Inconsistent service management

Fix: To manage services more consistently, create a checklist of tasks you need to perform regularly, such as monitoring server performance and c... ⇲

Unreliable server performance

Fix: Monitor your server's performance using Scaleway's built-in monitoring tools. Identify any patterns or times when performance issues occur a... ⇲
 
Messages issue

Poor email deliverability

Fix: To improve email deliverability, ensure that your email server is properly configured with SPF, DKIM, and DMARC records. This will help auth... ⇲
 
Account issue

Inflexible account management

Fix: Explore the account management features available in your Scaleway dashboard. Familiarize yourself with the options for managing your accoun... ⇲

Account verification issues

Fix: Ensure that you have provided all required documentation for account verification. Double-check that your information matches what is on fil... ⇲
 
Support issue

Frustrating support experience

Fix: Before reaching out to support, gather all relevant information about your issue, including error messages and steps to reproduce the proble... ⇲

Canned responses from support

Fix: When contacting support, be specific about your issue and request personalized assistance. Mention that you would like a detailed response r... ⇲

Delayed response times from support

Fix: When submitting a support ticket, clearly outline the urgency of your issue. This can help prioritize your request and potentially speed up... ⇲

Complicated abuse complaint process

Fix: Familiarize yourself with the abuse complaint process outlined in Scaleway's documentation. Take notes on the required steps and gather all... ⇲

Harassment from debt collectors

Fix: Keep detailed records of all communications with debt collectors, including dates, times, and the content of conversations. This documentati... ⇲
 
Compatibility issue

Old operating systems on low-cost servers

Fix: If you are using a low-cost server with an outdated operating system, consider upgrading to a higher-tier plan that offers more recent OS op... ⇲
 
Data Loss issue

Data loss after server reboot

Fix: To prevent data loss, regularly back up your data to a separate storage solution, such as Scaleway Object Storage or another cloud service.... ⇲
 
Payments issue

Unclear cancellation and refund processes

Fix: Review the cancellation policy in Scaleway's documentation to understand the steps required to cancel your service and request a refund. Mak... ⇲

Lack of transparency in billing

Fix: Regularly review your billing statements and usage reports to identify any charges that seem unclear. Document any discrepancies and researc... ⇲

Frequent price increases

Fix: To manage costs, regularly review your usage and consider downgrading to a lower-tier plan if you find that you are not utilizing all the re... ⇲

Loss of resources after payment failure

Fix: To avoid payment failures, ensure that your payment method is up to date and has sufficient funds. Set reminders for when payments are due t... ⇲
 
Security issue

Security vulnerabilities

Fix: Regularly update your server's software and applications to patch any known vulnerabilities. Enable automatic updates if possible to ensure... ⇲
 
Privacy issue

Inability to delete billing information

Fix: Check the account settings in your Scaleway dashboard to see if there is an option to manage or delete your billing information. Some platfo... ⇲
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 what users are saying
Bad experience
82.6%

Good experience
16.3%

Neutral
1.1%

~ from our NLP analysis of 282 combined software ratings.

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