fix problems on Co-op Legal Services [web]

​

—— Run into issues on Co-op Legal Services? Get help pending when official support gets back to you!

Co-op Legal Services
Info:
company: cooplegalservices.co.uk
: cooplegalservices.co.uk
: GB
Chat with our AI-based Co-op Legal Services Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Frequent case manager changes

Fix: Request a dedicated case manager. When starting your case, express your preference for having a single point of contact throughout the proce... ⇲

Lack of personal service

Fix: Communicate your expectations for personal service. Clearly express your desire for a more personalized approach and ask your case manager h... ⇲

Delayed responses to emails and calls

Fix: Set expectations for response times. When you reach out, mention that you would appreciate a response within a specific timeframe, such as 2... ⇲

Mistakes causing delays

Fix: Double-check all submitted documents. Before sending any paperwork, review it thoroughly to minimize errors that could lead to delays. Consi... ⇲

Inconsistent information

Fix: Document all communications. Keep a record of all emails and notes from phone calls to refer back to if you receive conflicting information.... ⇲

Unprofessional handling of cases

Fix: Provide constructive feedback. If you experience unprofessional behavior, address it directly with your case manager or their supervisor, ex... ⇲

Difficulty in contacting case handlers

Fix: Establish preferred contact methods. Communicate your preferred method of contact (email, phone, etc.) and times when you are available to e... ⇲

Lack of follow-up on documentation

Fix: Set reminders for follow-ups. After submitting documents, mark your calendar to follow up within a week to ensure they were received and are... ⇲

Inexperienced staff

Fix: Ask for clarification. If you feel that a staff member is inexperienced, don’t hesitate to ask for clarification on their decisions or proce... ⇲

Frustrating customer service

Fix: Provide specific feedback. After interactions, share your experience with customer service, detailing what was frustrating and how it could... ⇲

Unclear instructions

Fix: Request clarification. If instructions are unclear, don’t hesitate to ask your case manager for more detailed explanations or examples to en... ⇲

Inefficient online service

Fix: Familiarize yourself with the online platform. Take time to explore all features of the online service to understand how to navigate it effe... ⇲

Unresponsive to queries

Fix: Use multiple communication channels. If you’re not getting responses via email, try calling or using any available online chat options to re... ⇲
 
Payments issue

High additional fees

Fix: Request a detailed breakdown of fees. Before proceeding with services, ask for a clear explanation of all potential fees and charges to avoi... ⇲

Unclear fee structure

Fix: Request a detailed fee schedule. Ask for a comprehensive breakdown of all fees associated with your case, including any potential additional... ⇲
 
Slow issue

Long processing times

Fix: Inquire about processing timelines. Ask your case manager for estimated timelines for each stage of your case and follow up regularly to ens... ⇲

Excessive time to complete simple cases

Fix: Clarify the process for simple cases. Ask your case manager to outline the steps involved in your case and identify any potential bottleneck... ⇲
 
Notifications issue

Failure to notify clients promptly

Fix: Set expectations for notifications. When you start your case, express your need for timely updates and ask how they will ensure you are kept... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
56.9%

Bad experience
41.5%

Neutral
1.6%

~ from our NLP analysis of 123 combined software ratings.

 Switch to these Alternatives:
Co-operative Legal Services
Co-op Estate Planning
Farewill