fix problems on Hernest.com [web]

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—— Run into issues on Hernest.com? Get help pending when official support gets back to you!

hernest.com
Info:
company: www.hernest.com
: www.hernest.com
: 8220 80th Place South, Kent, 98032, US
Chat with our AI-based hernest.com Support
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UI issue

Misaligned assembly holes

Fix: Before starting assembly, lay out all parts and check for any visible misalignments. If holes are misaligned, try gently adjusting the parts... ⇲
 
Support issue

Unclear assembly instructions

Fix: Look for video tutorials online that may provide a visual guide for assembly. Many users share their assembly experiences on platforms like... ⇲

Poor customer service response

Fix: Document all your communications with customer service, including dates and times. This will help you escalate the issue if necessary and pr... ⇲
 
Payments issue

High restocking fees

Fix: Before purchasing, ensure you are certain about your choice. Read reviews and product descriptions thoroughly to minimize the chance of need... ⇲
 
Loading issue

Delayed delivery

Fix: Track your order using the tracking number provided. This will give you real-time updates on the delivery status and help you plan according... ⇲

Long shipping times

Fix: Plan your purchases ahead of time, especially if you need items by a specific date. Check estimated delivery times before placing an order.... ⇲
 
Customization issue

Uncomfortable seating

Fix: Consider adding cushions or seat pads to improve comfort. Look for ergonomic options that provide better support for your back and posture.... ⇲
 
Bugs issue

Inconsistent product quality

Fix: Before purchasing, read multiple reviews to gauge the overall quality of the product. Look for patterns in feedback regarding quality issues... ⇲

Chipped or scratched items upon receipt

Fix: Inspect the item thoroughly upon delivery and take photos of any damage. Report this to the seller immediately to initiate a return or excha... ⇲
 
Installation issue

Parts missing or unlabeled

Fix: Before starting assembly, lay out all parts and compare them against the parts list in the instructions. This will help you identify any mis... ⇲

Assembly complexity

Fix: Break down the assembly process into smaller steps and tackle one section at a time. This can make the task feel less overwhelming. OR En... ⇲
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 what users are saying
Good experience
75.8%

Bad experience
23.5%

Neutral
0.7%

~ from our NLP analysis of 149 combined software ratings.

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