fix problems on Upromise [iphone]

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—— Run into issues on Upromise? Get help pending when official support gets back to you!

Upromise: Cash Back Rewards
Info:
company: Prodege LLC
: https://www.upromise.com/help
: www.upromise.com
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UI issue

Scrolling resets to top

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may fix scrolling issues. 2. Avoid Rapid Scrolling: Scroll slo... ⇲
 
Bugs issue

Surveys often do not credit

Fix: 1. Check Survey Completion: Ensure you have completed all required steps in the survey. Sometimes, partial completion may not credit rewards... ⇲

Receipt scanning fails

Fix: 1. Ensure Good Lighting: When scanning receipts, make sure you are in a well-lit area to improve the camera's ability to read the receipt.... ⇲

E-receipts do not work

Fix: 1. Check Email Settings: Ensure that the email address linked to your Upromise account is correct and that you are receiving e-receipts in y... ⇲

Inconsistent survey availability

Fix: 1. Check Regularly: Survey availability can change frequently, so check the app regularly for new surveys. 2. Participate in Other Activiti... ⇲
 
Account issue

Account issues with no support response

Fix: 1. Check Spam Folder: Sometimes, responses from support may end up in your spam or junk folder. Check there for any missed communications.... ⇲
 
Updates issue

Minimum transfer eligibility changes

Fix: 1. Review Terms: Regularly check the Upromise website or app for updates on transfer eligibility to stay informed about any changes. 2. Set... ⇲

Upromise functionality decreased after update

Fix: 1. Restart Your Device: Sometimes, a simple restart can resolve functionality issues after an update. 2. Clear Cache: Go to your iPhone set... ⇲
 
Permissions issue

Limited access to dining section

Fix: 1. Check Location Settings: Ensure your location services are enabled for the Upromise app to access nearby dining options. 2. Use the Webs... ⇲
 
Support issue

Poor customer service

Fix: 1. Use Multiple Contact Methods: If you’re not getting a response, try reaching out through different channels such as email, in-app messagi... ⇲
 
Uploads issue

Inability to upload receipts

Fix: 1. Check File Format: Ensure that the receipts you are trying to upload are in a supported format (e.g., JPEG, PNG, PDF). 2. Update the App... ⇲
 
Slow issue

Long wait times for cash back

Fix: 1. Check Cash Back Status: Regularly check the status of your cash back in the app to stay informed about any delays. 2. Plan Purchases: If... ⇲
 
Search issue

Difficulty in finding offers

Fix: 1. Use Filters: If the app has filtering options, use them to narrow down offers by category or store. 2. Bookmark Favorite Offers: Keep a... ⇲
 
Settings issue

Unclear eligibility for rewards

Fix: 1. Review Terms and Conditions: Regularly check the terms and conditions section in the app or website for clarity on eligibility requiremen... ⇲
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 what users are saying
Good experience
68.4%

Bad experience
27.4%

Neutral
4.2%

~ from our NLP analysis of 215 combined software ratings.

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 Private Data Upromise collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics