fix problems on MySamHouston [iphone]

—— Run into issues on MySamHouston? Get help pending when official support gets back to you!

mySamHouston

Info:

company: Sam Houston Electric Cooperative Inc.

: https://www.samhouston.net/contact

: www.samhouston.net

Chat with our AI-based mySamHouston Support

🛠️ Common mySamHouston Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Can't open some options

Fix: 1. Restart the App: Close the mySamHouston app completely by swiping it away from the app switcher. Then, reopen the app to see if the issue... ⇲

mySamHouston crashes

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available... ⇲

UI issue

Usage information not displayed

Fix: 1. Check Permissions: Go to Settings > Privacy > Usage and ensure that mySamHouston has the necessary permissions to access usage data. If n... ⇲

Daily usage doesn't display

Fix: 1. Sync Data: Look for a sync option within the app settings. If available, use it to refresh your daily usage data. 2. Check App Settings:... ⇲

Temporary password locks user out

Fix: 1. Use the 'Forgot Password' Feature: If you are locked out, use the 'Forgot Password' option on the login screen to reset your password. Fo... ⇲

Requires access to Google domain for login

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as the app needs to connect to the Google domain for login. 2. U... ⇲

Crashes issue

mySamHouston crashes repeatedly

Fix: 1. Update the App: Ensure you have the latest version of mySamHouston by checking the App Store for updates. 2. Restart Your iPhone: Sometim... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

63.2%

Bad experience

26.3%

Neutral

10.5%

~ from our NLP analysis of 19 combined software ratings.

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Private Data mySamHouston collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics