fix problems on Patient Concierge [iphone]

—— Run into issues on Patient Concierge? Get help pending when official support gets back to you!

Patient Concierge

Info:

company: Avadyne Health

: https://patientconcierge.app/help.html

: patientconcierge.app

Chat with our AI-based Patient Concierge Support

🛠️ Common Patient Concierge Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Excessive AR bill explanation

Fix: Review the billing section of the app carefully. Look for a help or FAQ section that may provide a clearer breakdown of charges. If the app... ⇲

Background running causes phone overheating

Fix: Go to your iPhone's Settings > General > Background App Refresh. Disable Background App Refresh for Patient Concierge to prevent it from run... ⇲

Gameplay issue

Requires standing still for scanning

Fix: Try to find a stable surface to place your phone on while scanning. This can help reduce movement and improve scanning accuracy. OR If po... ⇲

Support issue

Limited information provided about specific charges

Fix: Check if there is an option to view detailed descriptions of each charge. This may be found in the billing section or by tapping on individu... ⇲

Camera issue

Camera issues with QR code scanning

Fix: Ensure that your camera lens is clean. Use a soft, lint-free cloth to wipe the lens before attempting to scan again. OR Adjust the distan... ⇲

UI issue

Difficult to use scanning feature

Fix: Familiarize yourself with the scanning feature by practicing in a well-lit area. Try scanning different types of codes to see what works bes... ⇲

Not user-friendly for older adults

Fix: Encourage older users to familiarize themselves with the app by using it in a low-pressure environment. They can practice using the app with... ⇲

Payments issue

Complicated payment process

Fix: Take your time to read through each step of the payment process. Make sure you have all necessary information ready before starting the paym... ⇲

Account issue

Patient Concierge can't find account number

Fix: Double-check that you are entering the account number correctly. Look for any specific formatting requirements (like dashes or spaces). OR... ⇲

Permissions issue

Requires camera access for payments

Fix: Go to Settings > Privacy > Camera and ensure that Patient Concierge has permission to access your camera. If you are uncomfortable with this... ⇲

Glitches issue