fix problems on My Home Planet [iphone]

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—— Run into issues on My Home Planet? Get help pending when official support gets back to you!

My Home Planet: Idle Explorer
Info:
company: Guru Smart Holding Limited
: https://myhomeplanet.gurugame.ai
: myhomeplanet.gurugame.ai
Chat with our AI-based My Home Planet Support
   Hello! How can I assist you?  

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UI issue

Screens do not scroll

Fix: 1. Ensure that your device's touch screen is functioning properly. Test it by swiping in other apps. If itā€™s not responsive, you may need to... ⇲

Cannot exit daily gifts window

Fix: 1. Try tapping outside the daily gifts window to see if it closes. Sometimes, the exit button may not be visible. 2. Restart the game to se... ⇲
 
Gameplay issue

Chests do not respawn

Fix: 1. Check the gameā€™s rules regarding chest respawn times. Some games have specific timers for when chests will respawn. 2. Ensure that you a... ⇲

Coins are hard to obtain

Fix: 1. Focus on completing daily quests and challenges, as these often reward you with coins. 2. Participate in any events or limited-time chal... ⇲

High resource requirements for upgrades

Fix: 1. Prioritize which upgrades are most beneficial for your gameplay and focus on those first. 2. Engage in resource-gathering activities reg... ⇲

Repetitive gameplay on each planet

Fix: 1. Explore different strategies for resource management and upgrades to keep the gameplay fresh. 2. Set personal challenges or goals to ach... ⇲

High resource requirements for specific upgrades

Fix: 1. Focus on gathering resources through daily quests and events that may offer higher yields. 2. Prioritize upgrades that provide the best... ⇲
 
Loading issue

Game stops loading at 70%

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause loading issues. 2. Clear the app cache by going to Se... ⇲
 
Syncing issue

Progress lost unexpectedly

Fix: 1. Ensure that your game is connected to the internet to save progress properly. 2. Regularly check for updates in the App Store, as develo... ⇲
 
Ads issue

Excessive ad interruptions

Fix: 1. Check if there is an option in the game settings to reduce or disable ads. Some games offer a premium version that removes ads. 2. If ad... ⇲
 
Payments issue

No option to purchase tools

Fix: 1. Check the in-game store regularly for any updates or new items that may become available for purchase. 2. Participate in events or chall... ⇲
 
Updates issue

Game does not open due to update issues

Fix: 1. Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for updates. 2. Restart yo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.0%

Bad experience
5.6%

Neutral
4.4%

~ from our NLP analysis of 250 combined software ratings.

 Switch to these Alternatives:
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Survivor of Island
Back to Earth: Junkman!
Merge Beans
Magic Universe
Dark Forest Survivor
Skeleton Dude
Wizario

 Private Data My Home Planet collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Tool Pack: $1.99 Get high-level tools and planet cash
  2. Tool Pack: $4.99 Get high-level tools and planet cash
  3. Tool Pack: $2.99 Get high-level tools and planet cash
  4. No Banner and Popup Ads: $6.99 Remove all banner and popup ads in the game.
  5. Tool Pack: $3.99 Get high-level tools and planet cash
  6. Ads Coupons: $2.99 Obtain planet cash to skip reward ads.
  7. 200 Planet Cash: $2.99 Obtain 200 planet cash immediately
  8. Portal Pack 1: $2.99 Obtain resources to enter the new planet
  9. Exploration Rewards(Planet 2): $6.99 Get various premium rewards
  10. Exploration Rewards New Planet: $6.99 Purchase to obtain various premium rewards