fix problems on Kum & Go [iphone]

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—— Run into issues on Kum & Go? Get help pending when official support gets back to you!

Kum & Go
Info:
company: Kum & Go
: https://www.kumandgo.com/contact-us/
: www.kumandgo.com
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Payments issue
Increased difficulty in using rewards at the pump

Fix: Review the rewards program details in the app to understand the current process for redeeming rewards. Ensure you are following the updated... »»
No Apple Pay option available

Fix: Check the payment settings in the app to see if Apple Pay can be added as a payment method. If not, consider using a different payment metho... »»
Limited reward redemption options

Fix: Review the rewards redemption options available in the app and plan your purchases accordingly to maximize your rewards. OR If the option... »»
In-app payment feature removed without notice

Fix: Check the app's update notes in the App Store to see if there are any mentions of changes to the payment feature. This may provide context f... »»
 
Login issue
App frequently logs users out

Fix: Check your app settings to ensure that you are not set to log out after a certain period. If this option exists, adjust it to stay logged in... »»
 
Loading issue
App fails to load or gives server errors

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the issue persists. OR If the app c... »»
 
UI issue
Lack of visibility for fuel prices

Fix: Check if there is a section in the app dedicated to fuel prices. If not, consider using the Kum & Go website or third-party apps that track... »»
App design feels clunky and confusing

Fix: Take time to explore the app and familiarize yourself with its layout. Sometimes, spending a little time can help you navigate better. OR... »»
Inability to see diesel or other fuel prices

Fix: Look for a filter or settings option in the app that allows you to view different types of fuel prices. If this feature is missing, it may b... »»
 
Updates issue
Rewards program significantly downgraded

Fix: Review the current rewards program details in the app to understand the new structure and benefits. This may help you maximize your rewards... »»
Overall app utility significantly reduced

Fix: Identify the specific features you find most useful and look for alternative apps that provide similar functionalities while you wait for im... »»
 
Slow issue
App performance is slower than previous version

Fix: Close other apps running in the background to free up resources on your iPhone, which may improve the performance of the Kum & Go app. OR... »»
 
Features issue
No option to order ahead

Fix: Check the app regularly for updates, as the order-ahead feature may be added in future versions. Stay informed by following Kum & Go's annou... »»
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 what users are saying
Good experience
52.2%

Bad experience
46.8%

Neutral
1.0%

~ from our NLP analysis of 774 combined software ratings.

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 Private Data Kum & Go collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics