fix problems on FlixLatino [iphone]

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—— Run into issues on FlixLatino? Get help pending when official support gets back to you!

FlixLatino: Movies en Español
Info:
company: Somos Next LLC
: http://www.flixlatino.com/helpcenter
: flixlatino.com
Chat with our AI-based FlixLatino Support
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Crashes issue

FlixLatino crashes when opening

Fix: 1. Update iOS: Go to Settings > General > Software Update and ensure your iPhone is running the latest version of iOS. 2. Check for app upd... ⇲
 
Slow issue

Streaming lags

Fix: 1. Check your internet speed: Use a speed test app to check your connection. If it's slow, try resetting your router or switching to a diffe... ⇲
 
Bugs issue

Subtitles do not work correctly

Fix: 1. Check subtitle settings: Go to the app settings and ensure that subtitles are enabled. Select the correct language if available. 2. Rest... ⇲
 
Video issue

Cannot play movies after pausing

Fix: 1. Restart the app: Close FlixLatino completely and reopen it. Try playing the movie again from the beginning. 2. Clear app cache: Go to Se... ⇲

Error when trying to play any movie

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data. 2. Restart th... ⇲
 
Network issue

Cannot connect to Chromecast

Fix: 1. Ensure both devices are on the same Wi-Fi network: Check that your iPhone and Chromecast are connected to the same Wi-Fi network. 2. Res... ⇲
 
Downloads issue

Closed captioning of downloaded movies doesn't work

Fix: 1. Check settings: Ensure that closed captions are enabled in the app settings before downloading movies. 2. Re-download the movie: Delete... ⇲
 
Account issue

Difficult to cancel subscription

Fix: 1. Go to Settings > [your name] > Subscriptions on your iPhone. Find FlixLatino and select it to manage your subscription. 2. Follow the pr... ⇲
 
Login issue

FlixLatino does not keep user logged in

Fix: 1. Check app settings: Open FlixLatino and go to settings. Look for an option that says 'Keep me logged in' and ensure it is enabled. 2. Up... ⇲
 
Screen issue

Screen ratio issues on iPhone X

Fix: 1. Check app settings: Look for display settings within the app and adjust the screen ratio or zoom settings. 2. Restart the app: Close Fli... ⇲
 
Audio issue

Inconsistent audio playback feature

Fix: 1. Check audio settings: Go to the app settings and ensure that audio settings are configured correctly. 2. Restart the app: Close FlixLati... ⇲
 
UI issue

FlixLatino minimizes unexpectedly

Fix: 1. Check for background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for FlixLatino. 2. Restart... ⇲

Interface issues with closing trailers

Fix: 1. Tap the screen: Sometimes, tapping the screen can bring up the close button for trailers. Try tapping in different areas of the screen.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.9%

Bad experience
7.8%

Neutral
5.3%

~ from our NLP analysis of 3,314 combined software ratings.

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 Private Data FlixLatino collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. FlixLatino Month Subscription: $3.99 Full subscription 3 simultaneous screens.
  2. FlixLatino + Live Channel: $4.99 Unlimited + Live channel up to 3 screens
  3. FlixLatino Annual Subscription: $35.99 Annual Unlimited Transmission - Max 3 Screens
  4. FlixLatino + Live Channel: $44.99 Unlimited + Live channel up to 3 screens
  5. FlixLatino Month Subscription.: $3.99 Full subscription 3 simultaneous screens.
  6. FlixLatino Annual Subscription: $35.99 Annual Unlimited Transmission - Max 3 Screens
  7. FlixLatino + Live Channel.: $4.99 Unlimited + Live channel up to 3 screens
  8. FlixLatino + Live Channel.: $44.99 Unlimited + Live channel up to 3 screens